Knowledge Management Data Analyst (Gen AI and Search) Intern - Summer 2025

About the position

Are you interested in applying your data science and machine learning knowledge to real world applications? This provides opportunity for building a Quality Knowledge database using AI/ML – data explorations, identify key data correlations to be used as Data Corpus for the Gen AI and Search solutions. We’re looking for people who are excited about: Solve real-world problems using data science AI/ML. Learn Customer Support and Service processes and how Gen AI solutions can help in this segment.

Responsibilities

• Analyzing the existing Knowledge Database of 30,000+ articles.
• Developing AI/ML model for identifying duplicate KB articles.
• Validating the model, assess model for accuracy and confidence.
• Setting up regular intervals to model learning with new increment data.
• Analyze the performance and the feedback of the search results shared by the Customer Support Gen AI (RAG) solution.
• Identify the content gaps in the Knowledge Database which is the Data Corpus for Customer Support Gen AI solution and make recommendations.

Requirements

• Candidates must be enrolled in a Bachelor’s or Master’s, preferably in Computer Science or Data Science, graduating December 2025 or later.
• Have project experience using AI/ML models.
• Strong programming fundamentals, including algorithms and data structures.
• Proficiency in programming languages such as Python.

Nice-to-haves

• Analytical and problem-solving skills.
• Demonstrated track record of taking initiative and being resourceful.
• Ability to work collaboratively and solve problems.
• Strong communication skills, especially written.
• Leadership experience, whether formal or informal.
• Enthusiasm!

Benefits

• Medical benefits
• 401(k) eligibility
• Vacation
• Sick time
• Parental leave