Knowledge Management Consultant II

Allstate

27d • Remote

About The Position

This role is responsible for the development, publishing, and production design of claims knowledge content to achieve organizational objectives. This team member be responsible for the design of modern delivery of information, as well as establish best practices and processes for knowledge, learning and on the job information for Claims employees. The individual will continuously evolve and improve the platform through metrics, user feedback and stakeholder collaboration.

Requirements

• Technical writing skills and the ability to translate complex, specialized information into clear, accurate and usable instructions or explanations
• 2+ years of experience in knowledge management or related field
• Experience developing and publishing knowledge content
• Familiarity with modern content delivery standards and best practices
• Ability to ensure readability and searchability of content
• Experience using metrics and user feedback to improve content
• Strong written and verbal communication skills
• Experience onboarding and training users on knowledge platforms
• Ability to work collaboratively with stakeholders in a remote environment
• Detail-oriented with strong organizational skills

Responsibilities

• Responsible for knowledge quality including various processes and standards
• Partners with content owners to determine the best way to present information to end-users and ensure both readability and searchability, while identifying ways to support embedding knowledge management into existing processes and strategies
• Ensures consistent look and feel, and modern delivery/standards of all content and resources
• Monitors metrics and provides reports, as well as enhances content based on data
• Responsible for onboarding and training new users, and growing engagement and training support
• Assist with the implementation of the knowledge management strategy
• Responsible for ensuring content adheres to defined and documented standards and guiding principles

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees