Knowledge Documentation Specialist II

Fujitsu Network Communications • Richardson, TX

75d

About The Position

Knowledge Documentation Specialist II is responsible for creating, maintaining, and enhancing technical documentation that supports product development, deployment, and customer satisfaction. This role requires strong collaboration with cross-functional teams-including Product Line Management, Engineering, Support, and Knowledge Management-to ensure documentation is accurate, timely, and aligned with business goals.

Requirements

• Bachelor's degree in English, Communications, Technical Writing, Computer Science or related field preferred
• 4-6 years of experience in technical writing or documentation development, preferably in telecom, networking, or software environments
• Proficiency in authoring tools (for example Oxygen XML, DITA, MS Word)
• Experience in a fast-paced, agile development environments
• Strong written and verbal communication skills
• Attention to detail and commitment to quality
• Experience using collaboration platforms such as SharePoint Online (SPO) or Confluence
• Familiarity with documentation standards and release processes
• Familiarity with project management tools such as Asana, Jira, and Planner
• Proven ability to work effectively across departments and geographies
• Ability to work onsite at company facilities as required for project development

Responsibilities

• Authoring User Guides, Feature Guides, Quick Start Guides, and Technical Bulletins documents
• Manage, develop, and schedule documentation project plans to support company product release dates
• Work collaboratively with Product Line Management (PLM), Hardware and Software Development teams, Product Support Engineers (PSE), Sales, and Subject Matter Experts (SMEs) to collect and verify technical content
• Incorporating accurate feedback from internal stakeholders, SMEs, and external partners
• Ability to manage multiple documentation projects simultaneously
• Use collaboration platforms such as SharePoint Online (SPO), Confluence and MS Teams for planning, knowledge sharing, knowledge capture, and team coordination communication
• Lead documentation recovery efforts for at-risk projects, including planning, task delegation, and progress tracking
• Serve as a documentation liaison in cross-functional meetings, capturing updates and translating them into actionable content
• Provide peer reviews to ensure consistency and quality across deliverables
• Contribute to the development of documentation standards, templates, and best practices for the department
• Drive documentation strategy for new product introduction
• AI-driven content generation or review tools
• Integrate multimedia elements (for example, diagrams and videos) to enhance user comprehension
• Analyze user feedback and usage metrics to continuously improve documentation effectiveness for customers

What This Job Offers

• Industry: Computer and Electronic Product Manufacturing
• Education Level: Bachelor's degree