Knowledge Coordinator

Simpson Thacher & Bartlett LLP•New York, NY

4d•$60,000 - $75,000

About The Position

The Knowledge Coordinator will assist with the maintenance of the Firm’s knowledge management products including document repositories and the experience management system. The Knowledge Coordinator will enter new records, clean up data, research and complete missing information and resolve discrepancies in various knowledge resources. The Knowledge Coordinator will work with the Senior Manager, Knowledge Resources and the Knowledge Specialists to ensure the integrity of records.

Requirements

Bachelor’s degree is required
2 years of relevant experience preferred; law firm Knowledge Management preferred
Project management skills with the ability to manage multiple time-sensitive matters in a fast-paced environment
Working knowledge of SharePoint and iManage preferred
Strong written, oral communication, and interpersonal skills
Exceptional attention to detail, strong analytical, troubleshooting and problem solving skills
Strong project management skills with the ability to manage multiple time-sensitive matters in a fast-paced environment
Strong technical skills and aptitude
Sound judgment with respect to confidential and sensitive information

Responsibilities

Develop deep knowledge of the content and configuration of our practice intelligence system where we collect information about the Firm’s experience
Configure fields, reports, and workflows and triggers for data collection within the practice intelligence system
Complete data entry for new records (e.g., adding data to client profile pages)
Conduct research on Firm matters to locate missing pieces of information or to verify data in order to maintain accurate records in the system (e.g., ensuring each record has links to key documents)
Cross reference data to ensure accuracy, non-duplication and to resolve any discrepancies between records
Upload and maintain document repositories along with relevant metadata.
Work with the Knowledge Specialists to build sites, pages and libraries on SharePoint to display practice content.
Monitor the Knowledge Management Resources inbox and respond to attorney requests, escalating requests to KM Lawyers or other resources when required
Provide support for “how to” questions and technical questions for KM resources
Enter client data into client-facing proprietary tools developed by the Firm.
Support special projects and perform other duties as may be assigned by the Chief Knowledge & Innovation Officer, Director of Knowledge Management or Associate Director of Knowledge Management.