Knowledge Center Associate Tier I

CorVel • Charlotte, NC

39d • $14 - $21 • Remote

About The Position

The Knowledge Center Associate provides administrative customer service assistance to claimants, providers, and other interested parties by receiving and answering telephonic inquiries. Utilizing proprietary systems and training knowledge, delivers high quality inbound and outbound customer service with a focus on accuracy, professionalism, and first call resolution.

Requirements

• Effective communication and active listening skills
• Basic computer literacy and comfort using proprietary systems
• Strong customer focus with ability to de-escalate routine issues
• Attention to detail and time management
• High School diploma or equivalent
• 1+ year of customer service or call center experience

Responsibilities

• Delivers friendly, efficient service in a high-volume environment
• Accurately captures and enters data into CareMC and other internal systems
• Demonstrates active listening and communicates clearly to confirm understanding
• Promotes future use of self-help tools when applicable
• Maintains consistent attendance and meets quality and productivity standards
• Comply with safety regulations and corporate policies

Benefits

• Medical (HDHP) w/Pharmacy
• Dental
• Vision
• Long Term Disability
• Health Savings Account
• Flexible Spending Account Options
• Life Insurance
• Accident Insurance
• Critical Illness Insurance
• Pre-paid Legal Insurance
• Parking and Transit FSA accounts
• 401K
• ROTH 401K
• paid time off

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED