Knowledge Architect 3, User Experience

Comcast

About The Position

Comcast Advertising is driving the TV advertising industry forward, from delivering ads to linear and digital audiences to pioneering the tech that makes it possible. We help brands connect with their audiences on every screen using advanced data, technology, and premium video content. Our media sales division helps local, regional, and national brands reach potential customers through multiscreen TV advertising. Our ad tech division FreeWheel provides comprehensive adtech that makes it easier to buy and sell premium video advertising across all screens, data types, and sales channels. Job Summary Supports the Knowledge Management team in designing, documenting, and deploying intelligent knowledge solutions and systems to deliver contextual knowledge across Comcast Advertising workflows. Focuses on transforming use-cases into automation prototypes and conducting cross-platform testing, with a strong emphasis on producing clear, comprehensive documentation that captures every aspect of project work. Responsible for all aspects of the user-centered design process, from user research through design implementation. Designs, leads and analyzes user research activities and leverages the findings into cohesive site architectures, wireframes and functional specification documentation for websites and applications. Implements user experience strategies for a variety of projects, ranging from rich media content delivery to innovative communications applications offered as a consistent user experience. Creates the best possible user interactions and task flows while being mindful of key branding and marketing concerns. Has in-depth experience, knowledge and skills in own discipline. Usually determines own work priorities. Acts as resource for colleagues with less experience. Job Description Core Responsibilities Act as a knowledge systems designer during discovery and detailed design: translate business workflows into tech-enabled efficient experiences, architectures, and service patterns. Facilitate cross-BU intake and prioritization; align on business cases and KPIs; communicate roadmaps and results. Develop playbooks, usage guidelines, and training materials. Support field adoption through documentation, office hours, and internal communities of practice. Serves as an expert consultant during the detailed design phase by reviewing interaction design, copy and visual design for usability best practices. Designs, leads and analyzes user research and usability testing initiatives. Plans, facilitates and manages usability evaluations. Strategizes with client and team regarding task analysis and task completion user flows. Articulates user experience issues/concerns and overall design principles to team members and clients. Ability to synthesize and communicate the implications of user research findings and business requirements, as well as conceptualize the structure and functionality of the user experience design. Participates in client discover sessions and assists in defining business requirements, discovering user personas/archetypes and interpreting user goals/priorities. Conducts audits of existing systems and web sites, based on clarity and usability best practices and prepares reports of findings and improvement recommendations. Develops standards, methodologies and repeatable processes for delivery of user experience services. Creates content hierarchies, site maps and navigational models that are aligned with the defined and/or expected user experience and business requirements. Strong background in user interface design and development with proven ability to create functional and usable interfaces, as well as good diagramming skills and information design experience developing deliverables and documentation to communicate the user experience design elements, flows, interaction and functionalities. Translates concepts into interactive experiences through the design and/or implementation of web site architectures. Collaborates with designers on visual comps and provides input from an information architecture perspective. Analytical problem-solving skills, excellent writing and presentation skills with experience in outlining functional specifications and content requirements (concurrently with interface design) based on content inventories, task analysis, card sorting exercises and other user experience design techniques. Consistent exercise of independent judgment and discretion in matters of significance. Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary. Other duties and responsibilities as assigned. Employees at all levels are expected to: Understand our Operating Principles; make them the guidelines for how you do your job. Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services. Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences. Win as a team - make big things happen by working together and being open to new ideas. Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers. Drive results and growth. Support a culture of inclusion in how you work and lead. Do what's right for each other, our customers, investors and our communities. Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Requirements

Skills Collaboration, Communication, Design Processes, User Experience (UX)
Bachelor's Degree While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
5-7 Years Relevant Work Experience

Responsibilities

Act as a knowledge systems designer during discovery and detailed design: translate business workflows into tech-enabled efficient experiences, architectures, and service patterns.
Facilitate cross-BU intake and prioritization; align on business cases and KPIs; communicate roadmaps and results.
Develop playbooks, usage guidelines, and training materials.
Support field adoption through documentation, office hours, and internal communities of practice.
Serves as an expert consultant during the detailed design phase by reviewing interaction design, copy and visual design for usability best practices.
Designs, leads and analyzes user research and usability testing initiatives.
Plans, facilitates and manages usability evaluations.
Strategizes with client and team regarding task analysis and task completion user flows.
Articulates user experience issues/concerns and overall design principles to team members and clients.
Ability to synthesize and communicate the implications of user research findings and business requirements, as well as conceptualize the structure and functionality of the user experience design.
Participates in client discover sessions and assists in defining business requirements, discovering user personas/archetypes and interpreting user goals/priorities.
Conducts audits of existing systems and web sites, based on clarity and usability best practices and prepares reports of findings and improvement recommendations.
Develops standards, methodologies and repeatable processes for delivery of user experience services.
Creates content hierarchies, site maps and navigational models that are aligned with the defined and/or expected user experience and business requirements.
Strong background in user interface design and development with proven ability to create functional and usable interfaces, as well as good diagramming skills and information design experience developing deliverables and documentation to communicate the user experience design elements, flows, interaction and functionalities.
Translates concepts into interactive experiences through the design and/or implementation of web site architectures.
Collaborates with designers on visual comps and provides input from an information architecture perspective.
Analytical problem-solving skills, excellent writing and presentation skills with experience in outlining functional specifications and content requirements (concurrently with interface design) based on content inventories, task analysis, card sorting exercises and other user experience design techniques.
Consistent exercise of independent judgment and discretion in matters of significance.
Regular, consistent and punctual attendance.
Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
Other duties and responsibilities as assigned.
Employees at all levels are expected to: Understand our Operating Principles; make them the guidelines for how you do your job.
Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
Win as a team - make big things happen by working together and being open to new ideas.
Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
Drive results and growth.
Support a culture of inclusion in how you work and lead.
Do what's right for each other, our customers, investors and our communities.