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As a Knowledge and Change Management at OnePay, you will own and drive the strategy, development, and maintenance of operational knowledge and change enablement practices across OnePay Operations. You will manage a team of content writers and change managers. Your focus is ensuring that customers, frontline and operational teams have access to clear, up-to-date information and are supported through operational changes that impact processes, systems, and policies. This role will partner closely with cross-functional teams including Operations, Process Engineering, Training, Product, and Compliance to ensure smooth and effective adoption of change. This role will impact OnePay’s vision by building accessible knowledge and seamless change support, enabling better customer outcomes. This role sits within the Operations teams and reports to the Head of Ops Support.
