Know Your Client (KYC) Case Manager - Associate
About The Position
As a Case Manager (CM) you will be responsible for the management and coordination of Know Your Client (KYC) due diligence activities for new and existing client relationships meeting internal KYC policy and procedural standards and external regulatory requirements. You will leverage your subject matter expertise to ensure the teams you support continue to operate in line with the Firm's anti-money laundering (AML) policies. You will support the stack of clients aligned to your KYC operations team and managing the client pipeline for the sales desk or business they support. You will directly face off to our internal and external clients ensuring we proactively provide transparency to the Business on the progress of their requests.
Requirements
- Moderate industry experience in AML/KYC and understanding of Investment Banking products
- Excellent written and verbal communications skills
- Attention to detail, strong analytical and problem-solving skills
- Previous experience working with near and offshore stakeholders
- Proficient with MS Office applications and strong in Excel
Nice To Haves
- Ability to communicate clear and concise requirements with clients and key stakeholders; translating complex policy requirements into simple and easy to understand terms
- Build and maintain strong working relationships with client onboarding Directors, Team Leads, Lines of Business, Operations, Audit, Compliance, and Technology to ensure consistent quality delivery
Responsibilities
- Performing detailed initial review of case files, identifying gaps in KYC submissions from clients and sales teams while understanding the impact and associated risks
- Responsible for ensuring that cases are prioritized and managed effectively and consistently in line with the agreed process and Service Level Agreement's; ensuring that all aspects of delivery are running effectively
- Act as the front office “point person” on behalf of large teams of due diligence analysts based in other locations
- Fully document all information, findings, and risk assessments
- Appropriate and confidential handling/sharing of sensitive client data, including adherence to client confidentiality and data protection rules
Benefits
- A diverse and inclusive environment that embraces change, innovation, and collaboration
- A hybrid working model, allowing for in-office / work from home flexibility, generous vacation, personal and volunteer days
- Employee Resource Groups support an inclusive workplace for everyone and promote community engagement
- Competitive compensation packages including health and wellbeing benefits, retirement savings plans, parental leave, and family building benefits
- Educational resources, matching gift and volunteer programs
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
