KM Research Systems Analyst (1 day in office)

Map Ssg•Newark, NJ

49d•Hybrid

About The Position

A professional services organization is seeking a Knowledge Management & Research Systems Analyst to support attorneys and internal stakeholders through advanced legal research, knowledge systems management, and technology enablement. This role plays a key part in delivering timely, high-quality research insights while strengthening firmwide knowledge infrastructure and workflows.

Requirements

Master’s degree in Library Science or equivalent.
3–5+ years of experience in a law firm or corporate legal research environment.
Hands-on experience with a broad range of legal research and knowledge management platforms (e.g., intranet tools, research databases, docketing and analytics systems).
Strong proficiency with standard business software (Word, Excel, PowerPoint).
Excellent organizational skills with the ability to manage priorities and deadlines effectively.
Demonstrated independent judgment, attention to detail, and problem-solving ability.
Clear, concise written and verbal communication skills.
Strong client-service mindset and responsiveness in a fast-paced environment.
Comfort working with rotating schedules, including occasional extended coverage hours.
Ability to collaborate with attorneys, vendors, and technical partners to troubleshoot and resolve issues.

Responsibilities

Conduct complex, high-level research to support client matters and internal initiatives.
Analyze, synthesize, and tailor research findings to meet specific stakeholder needs.
Create and maintain actionable intelligence alerts related to clients, matters, cases, and industry topics.
Manage and maintain research and knowledge resources to ensure firmwide accessibility.
Support knowledge management initiatives, including evaluation and implementation of new tools and technologies.
Maintain practice-specific knowledge resources and contribute to intranet content and usability.
Partner closely with colleagues, vendors, and external libraries to ensure efficient service delivery.
Balance multiple research projects while managing deadlines, costs, and resource constraints.
Track research time for internal reporting or client billing purposes.
Conduct detailed intake discussions to clarify scope, objectives, and research needs.
Evaluate research platforms and technologies for quality, accuracy, relevance, and cost-effectiveness.
Stay current on developments in legal research, knowledge management, and information systems through ongoing professional learning.
Participate in special projects and provide overflow or backup support as needed.