Kitchen Team Leader

Chick-fil-A•Fallon, CA

26d•Onsite

About The Position

At Chick-fil-A Petaluma, our Team Leaders are servant-hearted leaders who consistently model our core values and embrace the unique Chick-fil-A culture. They bring a genuine passion for people and hospitality, demonstrating strong character, initiative, and a sense of urgency in everything they do. Team Leaders play a vital role in supporting senior leadership by executing daily operations with excellence and ensuring team members are accountable to the highest standards of service and quality. Their two primary responsibilities are keeping the restaurant running smoothly by completing key tasks and coaching/developing team members so they can grow and thrive. By leading with integrity and setting the standard in both word and action, Team Leaders at Chick-fil-A Petaluma create an environment where others are inspired to follow their example and deliver remarkable experiences to every guest.

Requirements

Must be at least 18 years of age or older
Bilingual in English and Spanish required
Willing and able to work a flexible schedule opening or closing the restaurant a variety of weekdays and on both Fridays and Saturdays
Must be able to meet the physical demands of the position which includes standing for the entirety of your shift and lifting over 30 lbs.
Provide genuine hospitality to guests with a heart of service
Reliable transportation
Excellent communication skills, both written and spoken
Ability to work in a fast-paced environment
Strong people skills with a desire to serve Team Members
Strong commitment to superior customer service
Ability to manage Team Member behavioral and performance issues
Ability to work in a team environment with shared ownership and responsibility
Ability to respond well to leadership/authority and coaching

Nice To Haves

Prior experience as shift lead, crew lead, supervisor, team lead, restaurant manager, restaurant assistant manager is not required but is preferred

Responsibilities

Actively participate in daily operations in a high-volume, fast-paced restaurant environment
Maintain Chick-fil-A's food safety, cleanliness, and quality standards at all times
Assist in training team members, set the tone for each shift, and serve as a role model for the team
Lead by example as a friendly, encouraging, and dependable team player
Open and/or close the restaurant, lead shifts, and act as a key holder
Ensure consistent execution of established restaurant systems (hospitality, food safety, cleanliness, scheduling, cash handling, etc.) to maintain operational excellence
Maintain accountability for shift systems such as checklists, line-up routines, and handoff procedures to ensure smooth daily operations
Resolve guest concerns with professionalism and servant leadership
Adhere to Chick-fil-A expectations, standards, and dress code at all times
Other duties as assigned