Kitchen Hood Service Technician III

M.C. Dean, Inc

22d•Onsite

About The Position

The Kitchen Hood Service Technician III is responsible for the inspection, testing, maintenance, cleaning, troubleshooting, and repair of commercial kitchen hood fire suppression systems and exhaust components. This role performs site surveys, provides technical recommendations, and supports the training of junior technicians. The position requires strong technical skills, high levels of self-organization, and the ability to work independently while meeting strict safety, code, and customer service requirements.

Requirements

High School Diploma (required) with 8+ years of relevant experience or
2 years technology degree and 6+ years of relevant experience.
Experience servicing commercial kitchen hood fire suppression systems
Knowledge of applicable NFPA standards, including NFPA 96 and NFPA 17A
Manufacturer training and authorization for kitchen hood suppression systems
Valid driver’s license with acceptable driving record.
Ability to pass background checks and meet site-specific access requirements
This position has been identified as requiring an additional client background check.
Posses NICET Level II Certification in Special Hazards Fire Suppression Systems Or
Pass NICET Level II Certification in Special Hazards Fire Suppression Systems exam within 90 days of employment
Strong technical knowledge of kitchen hood fire suppression and exhaust systems
Ability to perform site assessments and develop practical, code-compliant recommendations
High level of self-organization and ability to work independently
Strong planning, time management, and multitasking skills
Ability to work under stress and in time-sensitive environments
Strong customer service skills with a professional, solution-oriented approach
Effective verbal and written communication skills
Attention to detail with a strong focus on documentation and compliance
Ability to train, mentor, and support junior technicians
The position requires the ability to lift, carry, and move objects weighing up to [50 pounds] on a regular basis. Candidates must demonstrate physical strength and stamina to perform various tasks, including but not limited to, loading, and unloading, operating equipment, and assisting in the transportation of various materials. Proper lifting techniques and safety protocols must be followed to ensure personal and team safety.
Relocates a 12 foot stepladder without assistance.
Works at various heights up to 60 feet and can climb and maintain balance on scaffolds, aerial lifts, catwalks and all types of ladders.
Walks, climbs, lifts, squats, crawls, kneels, pushes, pulls and reaches overhead on a routine and repetitive basis.
Possess good vision (may be corrected vision), the ability to see in color, and the ability to hear and communicate in English.
May use a standard ladder without exceeding the weight limit while carrying tools.
Tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
Apply general rules to specific problems to produce answers that make sense.
Combine pieces of information to form general rules or conclusions (including finding a relationship among seemingly unrelated events).
See details at close range (within a few feet of the observer).
Listen to and understand information and ideas presented through spoken words and sentences.

Nice To Haves

NICET Level III Certification in Special Hazards Fire Suppression Systems (Preferred)
Manufacturer certifications for kitchen hood suppression systems
Prior experience performing hood and duct cleaning services
Experience training or mentoring technicians
Familiarity with local AHJ requirements and inspection processes

Responsibilities

Inspect, test, service, clean, troubleshoot, and repair kitchen hood fire suppression systems in accordance with applicable codes and standards
Perform service on wet chemical kitchen suppression systems, hoods, ducts, exhaust fans, and related components
Conduct site surveys and system evaluations to assess system condition, compliance, and service needs
Identify deficiencies and provide clear, code-compliant recommendations to customers and internal teams
Plan, schedule, and organize daily work activities to meet service commitments and regulatory requirements
Coordinate with service coordinators, customers, and internal teams to ensure efficient service delivery
Accurately document inspections, deficiencies, repairs, cleanings, and site survey findings
Communicate system status, service results, and recommendations professionally to customers
Train, mentor, and provide on-the-job guidance to junior technicians and apprentices
Support quality control by reviewing work performed by junior technicians and ensuring compliance with company and code standards
Maintain compliance with NFPA standards, manufacturer requirements, and company procedures
Respond to service calls, including urgent and emergency situations, as required
Work effectively under pressure while managing multiple job sites and priorities
Maintain tools, equipment, and service vehicles in safe and working condition
Support continuous improvement of service quality, safety, and customer satisfaction