Kitchen (Heart of House) Team Leader

Chick-fil-A•Smithfield, NC

42d•Onsite

About The Position

Are you passionate about serving customers and co-workers alike in a loving and enthusiastic environment? Do you thrive in a fast-paced setting while maintaining both top hospitality and food quality standards? Join Chick-fil-A as a Team Leader and become the caregiver of our business! As a highly skilled and professional Team Leader, you will work in the restaurant leading shifts, supporting the crew, working stations, coordinating breaks, accounting for cash, and modeling both food and service to Chick-fil-A's legendary standards. Be a caring part of a dynamic team that values hustle, intentionality, and excellence every day. Position Type: Full-time and Part-time opportunities available Flexible scheduling for day and/or night shifts Shifts Available: Opening: 5:30 AM - 3:00 PM and Closing: 2:00 PM - 11 PM Availability: Must be available to Open or Close at least 4 times a week Must have Saturday PM availability (each Team Leader rotates working Saturday nights)

Requirements

Must be 18 years or older.
At least one-year experience in a leadership role
Smile
Create and Maintain Eye Contact
Speak Enthusiastically
Make Emotional Connections with Guests
Reliable transportation
Ability to work in a fast-paced environment
Strong people skills with a desire to serve Team Members
Strong commitment to superior customer service
Strong communication skills
Ability to manage Team Member behavioral and performance issues
Ability to work in a team environment with shared ownership and responsibility
Ability to maintain a calm and professional composure

Responsibilities

Oversee daily kitchen operations, including managing staff and shift organization to meet restaurant needs.
Offer immediate and respectful response to Guest's needs
Assist in training of new hires, set the tone for a shift, and act as a role model for our team
Be a friendly, encouraging team player
Open and/or close, lead shifts, key holder
Excellent communication skills, both written and spoken
Lead, motivate, and support the kitchen team, fostering a positive and collaborative work environment.
Monitor team member performance and address behavioral or performance issues as necessary.
Ensure that all food safety and quality assurance procedures are strictly followed.
Manage inventory needs, tracking supplies to minimize waste and ensure availability.
Communicate effectively with other leaders to identify and fill staffing gaps and address operational needs.
Maintain a clean and organized kitchen environment, adhering to health and safety regulations.

Benefits

Free College Tuition: We offer an accredited virtual 2-year, 4-year, and/or MBA degree through our partnership Point University.
100% Free Virtual Healthcare for team members and their household
A positive, supportive, and purpose-driven work environment
A fun work environment where you can positively influence others
Competitive pay
Flexible scheduling and paid time off (and closed on Sundays)
Learning first-hand from an experienced Operator and Restaurant Leaders
Intentional growth and development to help you reach your professional goals
Scholarship opportunities $1,000-$25,000
Employee food discount while working
401(k) contribution for eligible team members
PTO for eligible team members