Kitchen and Bath Associate Sales Associate Part-Time - 7064 Westend

The Home Depot

16h•Onsite

About The Position

With a career at The Home Depot, you can be yourself and also be part of something bigger. GET Involved GREET ENGAGE THANK Seek out customers to help. If tasking, stop, make eye contact, smile, greet them and say “I will be right with you.” Talk with customers as you help them. Ask them “What project are you working on?” or “What products are you looking for?” Look customers in the eye and be genuinely interested in what they are saying when you are helping them. Share your product knowledge with customers. Teach them how to use the product. Remind them of our how-to clinics, how-to books, internet, and vendor contact options. Finish your conversation by saying “Thank you for shopping with us. We appreciate your business.” If necessary, provide contact information for the customer to call if they have any questions with the project. ENSURES CUSTOMER SATISFACTION Provides fast, friendly service  Actively seek out customers in his/her designated department and throughout the store.  Offer a friendly greeting, smile, and make eye contact with customers  Ask open ended questions about customers’ projects in order to determine their needs and level of expertise  Be enthusiastic with the customer  When necessary, handle several customers at once  Thank customers for shopping at The Home Depot  Follow up with customers via telephone when appropriate Is knowledgeable about products and services offered by The Home Depot  Answer questions about merchandise according to the customers’ level of expertise  Escort customers to appropriate merchandise, regardless of department  Describe features and benefits of merchandise  Explain the steps needed to complete projects and the products needed  Assist customers with special orders and installed sales  Acquire beginner product knowledge in adjacent departments  Acquire knowledge about cutting keys, ropes, blinds, carpet, wood, and mixing paint  Promote services offered at the Special Services Desk, Tool Rental, and Pro Desk  Has knowledge of related HD businesses (i.e. HDCD, Pro Services, etc) and how to best recommend them Teams up with others to ensure customer satisfaction  Turn over customer to Sales Specialist when needed  Give feedback to IAs and ASMs about what’s selling  Communicate to the Fulfillment and IAs about out of stocks  Resolve customer complaints or involves the appropriate manager to ensure customer satisfaction  Cooperate with other Associates when asked to help DRIVES SALES Executes sales process (Greet, Engage and Thank)  Greets, engages and thanks Customers  Discuss available options (good, better, best)  Suggest related items/services outside of department that customer may need  Follow up on job quotes to follow through on the sale  Set and achieving personal sales goals  Read daily, weekly, monthly sales reports  Know how product stacks up to competition  Give feedback to DM and ASM about what is selling  Make decisions on markdowns when necessary to satisfy customer Ensures department is in-stock, clean, and shoppable  Execute daily stock maintenance: all products are signed, displayed, lit and clean  Does light shelf facing maintenance outside of store power hours  Assist with minor resets and cross merchandising as necessary (including wing stacks, chip clips, displays and ads)  Ensure that aisle end caps and counter promotions are clean, presentable BUILDS SKILLS AND KNOWLEDGE Builds Personal skills and knowledge  Learn at least one new thing each day  Proactively seek knowledge on all products and services  Maintain advanced knowledge of all products in department Builds Customer skills and knowledge  Educate customers about the whole project  Conduct clinics Builds skills and knowledge of other Associates  Teach someone at least one thing each day  Coach others regarding customer service skills  Conduct PK classes MAINTAINS SAFETY, SECURITY AND INTEGRITY Follows all safety policies and procedures Follows all other policies and procedures  Ensure that aisle is safe  Act as spotter when necessary  Take action if other Associates are acting in an unsafe manner  Follow all loss prevention policies and procedures  Take action to reduce shrink  Treat all associates and customers with the respect policy in mind

Requirements

High School Diploma or Equivalent
Be able to work a flexible schedule including evenings and weekends
Successfully pass the validated Sales Associate Test
Successfully complete any required Training

Responsibilities

Seek out customers to help
Share your product knowledge with customers
Teach them how to use the product
Provide contact information for the customer to call if they have any questions with the project
Provide fast, friendly service
Actively seek out customers in his/her designated department and throughout the store
Offer a friendly greeting, smile, and make eye contact with customers
Ask open ended questions about customers’ projects in order to determine their needs and level of expertise
Be enthusiastic with the customer
When necessary, handle several customers at once
Thank customers for shopping at The Home Depot
Follow up with customers via telephone when appropriate
Answer questions about merchandise according to the customers’ level of expertise
Escort customers to appropriate merchandise, regardless of department
Describe features and benefits of merchandise
Explain the steps needed to complete projects and the products needed
Assist customers with special orders and installed sales
Acquire beginner product knowledge in adjacent departments
Acquire knowledge about cutting keys, ropes, blinds, carpet, wood, and mixing paint
Promote services offered at the Special Services Desk, Tool Rental, and Pro Desk
Turn over customer to Sales Specialist when needed
Give feedback to IAs and ASMs about what’s selling
Communicate to the Fulfillment and IAs about out of stocks
Resolve customer complaints or involves the appropriate manager to ensure customer satisfaction
Cooperate with other Associates when asked to help
Greets, engages and thanks Customers
Discuss available options (good, better, best)
Suggest related items/services outside of department that customer may need
Follow up on job quotes to follow through on the sale
Set and achieving personal sales goals
Read daily, weekly, monthly sales reports
Know how product stacks up to competition
Give feedback to DM and ASM about what is selling
Make decisions on markdowns when necessary to satisfy customer
Execute daily stock maintenance: all products are signed, displayed, lit and clean
Does light shelf facing maintenance outside of store power hours
Assist with minor resets and cross merchandising as necessary (including wing stacks, chip clips, displays and ads)
Ensure that aisle end caps and counter promotions are clean, presentable
Learn at least one new thing each day
Proactively seek knowledge on all products and services
Maintain advanced knowledge of all products in department
Educate customers about the whole project
Conduct clinics
Teach someone at least one thing each day
Coach others regarding customer service skills
Conduct PK classes
Follows all safety policies and procedures
Follows all other policies and procedures
Ensure that aisle is safe
Act as spotter when necessary
Take action if other Associates are acting in an unsafe manner
Follow all loss prevention policies and procedures
Take action to reduce shrink
Treat all associates and customers with the respect policy in mind