Kit Studios Coordinator and Operations Manager - Boise, Idaho

Kit•Boise, ID

23h•$32 - $32•Onsite

About The Position

Kit is an email-first operating system for creators who mean business. We help creators grow and monetize their audience with ease. For coaches, YouTubers, authors, podcasters, and other creatives, there isn't a better marketing hub to rely on to grow audiences, automate email marketing, and sell digital products — all within one platform. More importantly, there isn't a team more committed to helping creators earn a living. We're on a mission to help creators earn $1 billion using our creator marketing platform. We have always been 100% independent and 100% remote. We are proud to have built a product that our customers love, and we look for people who have enthusiasm and belief in our mission, vision, and values to join our team. We're also embracing AI thoughtfully — both in how we build and how we hire to ensure our team is adaptable, innovative, and ready for what's next. The role Kit Studios is Kit’s in-house creator studio space where creators can record high-quality podcasts and video content in a professional production environment, free for creators on our Creator and Creator Pro plans. As a Kit Studios Coordinator + Operations Manager, you’ll manage our Boise Podcast studio , where creators come to produce content for their creator businesses. As Kit grows its studio footprint, we need someone who can ensure every creator who walks through the door has an excellent experience—while also building the operational backbone that helps all our studios run smoothly (Boise, Chicago, and NYC) This role splits time between hands-on studio coverage in Boise (greeting creators, managing bookings, troubleshooting technical issues) and cross-studio operations (owning backend systems, supporting other coordinators, tightening processes). You'll be the go-to person for day-to-day studio ops. This role is a great fit if you enjoy balancing face-to-face hospitality with behind-the-scenes systems work—and you like being the person who makes things run better for others. Your support system You'll report to Haley Janicek , Head of Creator Community at Kit. You'll work closely with: Other Kit Studios coordinators in Chicago and NYC Cross-functional partners in marketing, sales, support, and operations You'll have regular access to Haley and the broader community team, but you'll also be trusted to own your work and make decisions independently.

Requirements

Strong operational and organizational skills—you know how to build systems that make work easier for others
Excellent customer service and hospitality instincts—you make people feel welcome and supported
Comfort with tools like Google Calendar, Notion, Slack, Wix, and other workflow platforms
Ability to troubleshoot basic technical issues independently (a plus: familiarity with lighting, audio, camera setup)
Clear communicator in writing and in person
Comfortable working independently and knowing when to escalate
1-2+ years in operations, customer experience, hospitality, event coordination, or studio/production support
Experience managing schedules, spaces, or customer-facing environments
You care about the details and take pride in making things work well
You document what you learn and help others succeed
You genuinely care about helping creators build their businesses
Comfortable with ambiguity and building things as you go
Good judgment about when to ask for help and when to just handle it
Energized by both people-facing work and behind-the-scenes systems work
Comfortable context-switching between tactical (in-studio) and strategic (ops/systems) work

Nice To Haves

background in content production, podcasting, or creator-facing work
experience building or improving operational processes or documentation

Responsibilities

Meet Haley and the Kit Studios team.
Shadow studio sessions in Boise to understand the creator experience and how to operate studio equipment.
Learn the booking system, studio setup, and troubleshooting basics.
Review existing documentation, processes, and flywheels across studios
You’ll manage Boise studio shifts independently (Monday, Wednesday, Friday).
Greet creators, manage day-of logistics, and handle technical troubleshooting as needed.
Audit current backend systems (Wix, booking workflows, internal docs) and identify opportunities to improve.
Begin answering day-to-day coordinator questions and supporting peers in other locations
Fully manage studio operations in Boise with confidence and consistency.
Maintain and improve strong creator NPS scores through excellent in-studio experience.
Help convert studio users into Kit Creator Pro plan upgrades through excellent knowledge of the product and clear value communication.
Build systems and documentation that help all studios run more smoothly (e.g., booking workflows, coordinator playbooks, FAQ resources).
Act as the operational liaison for coordinators across locations—answering questions, tightening processes, reducing friction.
Start building content flywheels that support studio growth (social posts, creator testimonials, case studies, referral loops)
Be the operational backbone of Kit Studios—coordinators know they can come to you with questions and support.
Consistently driving studio users to expand to our Creator Pro plan upgrades through excellent knowledge of the product and clear value communication.
Drive measurable improvements in studio utilization, booking efficiency, and creator satisfaction.
Support studio expansion and launch efforts (including new locations).
Shape how Kit Studios operates as we scale.

Benefits

401k with a 5% match
1 week (5 days) of paid time off during each year of employment
Ten (10) paid holidays a year
1 week (40 hours) of paid sick time each year, including mental health + well being days
Twelve (12) part-time weeks (240 hours) paid parental leave and flexible scheduling in your child’s first year

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