Kiosk Manager- Kenwood Mall

Cincinnati•Cincinnati, OH

2d•$10 - $14

About The Position

Nothing Bundt Cakes is looking for a Kiosk Manager with a warm, outgoing personality, solid organizational skills, tireless work ethic, and hunger for learning to keep our great momentum going! The individual will progress to working alongside our existing Bakery Manager, Area Operations Manager, and/or owners to learn the management and leadership side of the business. Finally, the Bakery Manager will manage shifts unaided. This is a special opportunity for the right individual and could open many doors for additional opportunities as our business grows. The Kiosk Manager will earn a salary between $38,500 - $42,000 per year to start , depending on their experience, drive, ability to learn quickly, and desire to improve. Additional compensation and other benefits are available, including paid vacation, monthly performance bonuses, and other perks. Medical, dental, and vision benefits are available after a short period. The Kiosk Manager will learn to develop and maintain an environment where there is a strong commitment to Making Genuine Connections while focusing on providing the best service and highest-quality products to our guests. Our Bakery Manager has the Spirit of a Champion , taking 100% accountability for the things they can control, making zero excuses. This individual also has a Servant's Heart and goes out of their way for others with a 'whatever it takes' attitude. Our Bakery Manager will learn to coach a team and manage a schedule of 3-5 employees and ensure smooth and efficient operations in both the back and front of house. Our Kiosk Manager does their part to make the world a warmer, more joyful place, one human interaction at a time.

Responsibilities

Accountability: Full responsibility for developing and maintaining a friendly work environment with a strong commitment to Making Genuine Connections, focusing on providing the best service and highest-quality products. Maintain accountability to set goals and demonstrate reliability.
Communication: Ensure effective communication with team members, Area Managers, Owners, Vendors, and Guests. Be responsive via text and other platforms and share updates honestly during weekly Area Manager visits.
Training and Development: Manage the onboarding and training process. Select the best trainers for new hires and develop future leaders. Provide continuous coaching and support to team members.
Guest Service: Ensure superior guest experience by minimizing wait times and delivering excellent service. Represent the bakery professionally and handle guest interactions with a positive attitude. Follow Guest Service Brand Standards and lead by example.
Reporting: Complete all required reports and trackers accurately, including schedules, sales reports, labor reports, etc.
Independence: Manage the kiosk independently without needing assistance for shift coverage. Develop solutions for kiosk problems autonomously.
Holiday/Event Execution: Manage high-volume days effectively. Stay calm under pressure and ensure adequate inventory and staffing during peak times.
Flexibility: Be open to working any day/time the kiosk may be short-staffed.
Team Management: Coach the team effectively and lead by example. Make decisions about team fit and part ways with team members when necessary.
Genuine Connections: Connect with the team and ensure they are receptive to your leadership. Foster a positive and collaborative team environment.