Kiosk Agent Medical Receptionist

Plymouth Physical Therapy Specialists•Brighton, MI

9d•Onsite

About The Position

We are seeking an organized and efficient Kiosk Agent Medical Receptionist to join our healthcare team. In this role, you will be the first point of contact for patients, providing exceptional customer service while managing our state-of-the-art kiosk system and assisting with various administrative tasks.

Requirements

High school diploma or equivalent
1-2 years of experience in a medical office or similar customer service role
Strong communication skills with a customer service orientation
Proficiency in computer systems, including medical software and scheduling systems
Excellent multi-tasking abilities and attention to detail
Basic knowledge of medical terminology
Understanding of HIPAA regulations and patient privacy practices
Familiarity with medical office procedures
Ability to remain calm and professional in fast-paced environments
Strong organizational skills and ability to prioritize tasks effectively
Flexibility to adapt to changing technologies and procedures

Responsibilities

Greet patients and visitors, guiding them through the kiosk check-in process
Assist patients with completing electronic forms and updating their information
Schedule appointments and manage the clinic's electronic calendar
Verify patient insurance information and collect co-payments
Answer phone calls and respond to patient inquiries professionally
Maintain a clean and organized reception area
Collaborate with medical staff to ensure smooth patient flow
Handle sensitive patient information with confidentiality and in compliance with HIPAA regulations
Perform general administrative duties, including filing and data entry
Troubleshoot basic kiosk system issues and report technical problems to IT support