Kinetic Internet Tech Support Rep

Uniti • NC

72d

About The Position

Kinetic is seeking entry level Specialists for Tier I Repair. Our Specialists will assist Kinetic broadband internet customers with troubleshooting and incident creation to resolve customer trouble. In this position the specialists will be expected to support and resolve customer’s issues, create/update trouble tickets, and work between multiple systems. Ideal candidates will possess excellent customer service skills and the willingness to be trained and develop key technical skills. This position can be filled remotely in the state of North Carolina.

Requirements

• High School diploma or equivalent
• 2+ years’ experience with 1-2 years directly related to the job
• General knowledge of the telecommunication products and service offerings
• Excellent customer service and interpersonal skills
• Technical aptitude for performing technical tasks to resolve customer issues
• Ability to work in a high intensity, stressful environment
• Ability to work alone or as a member of a team

Nice To Haves

• Good telephone communication skills
• Ability to manage multiple priorities in a fast-paced environment
• Ability to resolve customers’ complaints with a focus on quality
• Technical experience in troubleshooting internet issues
• PC skills (Windows), 10-key and keyboarding skills

Responsibilities

• Answer inbound calls from customers, internal or external, regarding trouble repair for Windstream product and services
• Utilize and navigate in multiple systems to verify customer services to perform trouble isolation and repair of service
• Provide excellent customer service and professionalism to a wide range of customers
• Accept and implement coaching and feedback in order to achieve individual or team performance objectives
• Recommend products that enhance or resolve a customer’s issue
• Perform other duties as deemed necessary by management to support our customer

Benefits

• Medical, Dental, Vision Insurance Plans
• 401K Plan
• Health & Flexible Savings Account
• Life and AD&D, Spousal Life, Child Life Insurance Plans
• Educational Assistance Plan

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED