Kinetic Customer Service Tech I

Uniti•Big Lake, MN

1d•Onsite

About The Position

Kinetic's team of Customer Service Technicians are vital team members who represent their leading telecommunications brand, connecting homeowners, small businesses, enterprise, and carrier partners across the United States. These technicians care about technology and connecting customers to products they value. By providing technical expertise and customer support, they create meaningful connections with customers that foster long-term relationships.

Requirements

Basic technology and math skills
Valid driver’s license and safe driving record
Ability to distinguish colors in use of color-coded cable.
Ability to use equipment with maximum load capacity of 275lbs.
Ability to lift up to 50lbs, capable of working aloft.
Ability to successfully complete required safety training.
Ability to work assigned schedules and extended hours including day, evening, weekend, and holiday hours.
Ability to respond to after hour callouts.
High School Degree or GED equivalent
Must maintain a valid driver’s license and a safe driving record.
Compliance with Weight Restrictions/Safe Load Limits for Equipment and Ladders

Nice To Haves

Customer service or sale experience.
Certifications or training directly related to the position.
Two-year technical degree in computers or electronics, or the equivalent in work experience.

Responsibilities

Install and repair residential and business communications services including telephone, internet, and video.
Train and work with tools and test equipment to provide service of multiple different technologies and network designs.
recommend products and services that resolve their communications needs.
Work in both buried and aerial plant requiring pole climbing and ladder skills.
Safely operate and maintain clean and organized company service vehicle.
Work in both inside and outside environments.
Complete necessary safety training and follow safety standards and regulations.