KinaTrax Operator

Hawk-Eye Innovations (HEI)

51d•$15 - $15•Remote

About The Position

Behind every data point is a moment, and behind every moment is an Operator making sure it’s captured seamlessly. As a KinaTrax Operator, you play a critical role in live sports operations by ensuring high-quality data collection during games and sessions. You are the front line of our data ecosystem, responsible for setting the stage for downstream processing, analysis, and delivery to teams and partners across the sport. Operators combine attention to detail, technical awareness, and calm execution in live environments. This role requires comfort with equipment, basic troubleshooting, and clear communication with internal teams to ensure captures are successful and data moves efficiently through our systems.

Requirements

Comfort working with computers and software tools
Ability to learn and execute technical processes in live, time-sensitive environments
Strong attention to detail and ability to stay focused during extended events
Clear written and verbal communication skills
Ability to remain calm and adaptable when issues arise
Interest in sports, technology, or live operations is a plus

Nice To Haves

Experience with sports data, motion capture, or system integration
Comfortable working with camera-based systems
Familiarity with scripting or simple automation tools
Knowledge of camera calibration or GPU performance monitoring
Experience in data processing operations, technical support, or a related role preferred.
Familiarity with servers, file systems, and basic troubleshooting steps (storage checks, remote monitoring, etc.).
Comfortable working shift-based schedules and staying focused during critical live events.
Strong written skills for documentation and reporting.

Responsibilities

Operate KinaTrax capture systems during live games and sessions to ensure accurate, complete data collection
Verify camera readiness, system status, and capture setup prior to and during events
Monitor live streams and system indicators to identify and address issues in real time
Ensure all assigned captures are completed according to operational standards and expectations
Perform basic technical troubleshooting during live operations (connectivity issues, camera streaming checks, system restarts, etc.)
Confirm cameras are active, properly configured, and functioning as expected
Elevate unresolved or complex technical issues to the appropriate internal team promptly and with clear documentation
Initiate post-game kick-off steps to support timely downstream data processing
Verify session completion, proper file generation, and readiness for processing
Communicate capture completion status, anomalies, or known issues to the Data Processing team through established workflows
Maintain clear communication with internal operations teams during and after events
Document issues, deviations, or noteworthy events related to capture quality or system behavior
Follow all operational protocols, escalation paths, and best practices to ensure consistent execution