Kids Zone Coordinator

YMCA of Northwest North Carolina • Winston-Salem, NC

22h • $14 - $15 • Onsite

About The Position

The Kids Zone Coordinator is responsible for the following key deliverables:Provides an exceptional experience for all YMCA members that continuously improves, with a focus on Kids Zone and related services. Delivers hands-on leadership and administrative support of Kids Zone and related services within the assigned region. Executes, manages, and promotes our assortment of engaging curriculum and activities that enables each child being able to Play, Learn, and Make Friends at the Y. Drives incremental growth in Kids Zone visits and survey feedback. Collaborates and orchestrates with other Y leaders (MX, WX, etc.) to ensure that Kids Zone and related offerings work synergistically with other Y programming to enhance our overall member experience. Boosts results of key performance indicators (including but not limited to NPS scores, member surveys, ancillary programming, etc.) The coordinator will work collaboratively with all Y staff, in the spirit of One Y, to achieve success in the above deliverables. As a leader, the incumbent will partner other staff to ensure that exceptional service delivery and sustainable growth is achieved. Ability to directly work with and support all levels of staff is a must. Though the coordinator will often work collaboratively with other Y staff, they will also work independently and are responsible for achieving positive results. The incumbent will be a self-starter, effectively manage resources, an effective communicator, and a hands-on leader.

Requirements

• Ability to lead by influence is required. Supervisory and/or YMCA experience is a plus.
• YMCA Team Leader or Multi-Team/ Branch Leader certification preferred.
• Strong communication and relationship building skills.
• Teachable and proactively gains business acumen and expertise in the area of focus.
• Quick learner and flexible in the execution of business processes and tactics.
• High levels of stamina, motivation, and self-direction despite potentially long work days/weeks.
• Dependable emotional maturity and intelligence is required.
• Energetic, devoted, mission driven, team oriented individual.
• Strong interpersonal, organization and communication skills.
• Exemplifies a proactive, hands-on approach, as well as a professional work ethic.
• Ability to gather support from a wide array of staff to effectively execute on a common goal.
• Able to work well with others, lead, and follow in the continual improvements within both the Member Experience team and the Y itself.
• Ability to work a non-traditional schedule including nights and weekends.
• Bilingual (English/Spanish) is a plus.
• Ability to effectively relate to and communicate with diverse groups of people from all social and economic segments of the community.
• Must be able to utilize technology including the MS Office suite and basic computing, to more advanced applications such as web-based applications and customer relationship management software.

Nice To Haves

• Supervisory and/or YMCA experience is a plus.
• YMCA Team Leader or Multi-Team/ Branch Leader certification preferred.
• Bilingual (English/Spanish) is a plus.

Responsibilities

• Creates a culture of service and growth mindset within the Member Experience (MX) department that makes delivering an exceptional experience to our members of all ages fun, rewarding, and consistent.
• Recruits, hires, trains, develops, holds accountable, and works alongside Kids Zone staff. 75% of coordinator hours are working in ratio in the assigned region. Hiring requires coordination and approval from the MX leader.
• Coaches up, develops, or removes staff who provide less than an exceptional experience or who do not achieve stated targets. Removing staff requires coordination and approval from the MX leader.
• Creates schedules to achieve optimal experience and ROI. Ensures that Kids Zone and related programming remains staffed and operational during all scheduled operating times.
• Collaborates with other MX and department leaders, to ensure that our expected high levels of member experience are achieved.
• Establishes a warm, welcoming, and upbeat environment for members and guests of all ages that fosters a sense of belonging. This includes but is not limited to hello’s and good-bye’s, smiling faces, sincere voices, and friendly non-transactional conversations.
• Ensures that every Kids Zone and related program experience is safely operated with a clean and nurturing environment.
• Partners with Youth Development Leadership (as needed) to find and implement highly engaging curriculum and activities that delivers on each child being able to Play, Learn, and Make Friends at the Y.
• Equips Kids Zone and related program staff to act as a funnel for connecting children and families to additional Y programming that helps them to reach their goals and God-given potential.
• Collaborates and orchestrates with other Y leaders (MX, WX, etc.) to ensure that Kids Zone and related programming work synergistically with other Y offerings to enhance our overall member experience.
• Ensures that the Y and our business processes are friendly and supportive of our younger members, guests, and their families.
• Assists leadership in balancing our Kids Zone and related offerings to improve participation and revenue in all areas of the Y.
• Collaborates with MX leadership team and other Y staff to ensure consistency of service and operations throughout the Association.
• Promotes and markets Kids Zone and related offerings in an engaging and effective manner.
• Ensures that all interactions and communications are in the Y voice.
• Supports all membership, wellness, and youth development promotions and initiatives when helpful.
• Ensure top and bottom line budget targets across assigned areas of responsibility are met through coordination with MX leadership.
• Ensures that payroll and hours compliance is effectively managed across the assigned Region.
• Provides consistent, self-starting, punctual, flexible, and reliable leadership at all times.
• Continually learns and develops business acumen and knowledge of the Kids Zone department and YMCA overall.
• Ensures that best practices, internal guidelines, software/applications, and procedures are executed properly.
• Actively participates in meetings as needed to achieve outcomes.
• Assists with AIF, fundraising activities, or special events as directed by the supervisor.
• Responds to inquiries and complaints in a timely manner.
• Promotes our One Y philosophy by completing other duties as assigned.

Benefits

• Health Insurance: We provide comprehensive health coverage, including medical, dental, and vision plans, to ensure the well-being of our employees.
• Retirement Savings Plan: We offer a 12% employer-funded retirement plan upon meeting eligibility, empowering employees to plan for their future.
• Paid Time Off: Work-life integration is important to us, which is why we provide up to 48 days of paid time off over vacation, holidays, and sick leave.
• Additional Perks: Employee household membership to facilities operated by the YMCA of Northwest North Carolina and discounts on programs throughout the association.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed