Kids' Dentistry Assistant Manager

PDS Health•Frisco, TX

12h•Onsite

About The Position

The Kids’ Dentistry Assistant Manager assists the Kids’ Dentistry Operations Manager in achieving the financial performance and revenue growth strategy for their location(s). This role requires working with the KD Operations Manager to understand and leverage knowledge of dental services in the local market, and supporting the Perfect Patient Experience (PPE) to gain Patients for Life (PFL). In the absence of the KD Operations Manager, the Kids’ Dentistry Assistant Manager provides leadership and guidance to achieve individual and team success. This role supervises front office team members and supports and drives PDS’s mission and culture for their location(s).

Requirements

High School Diploma or general education degree (GED)
Results Oriented (Energetic self-starter; sets realistic goals; meets commitments; persistent, prioritizes daily to achieve results)
Effective Team Builder (Character/Integrity; communicates openly; willingness to confront; motivator/inspirer; educator/trainer, promotes learning; effective assessor of talent; consistent)
Customer Service Advocate (flexible and adaptive; empathetic; passionate; ethical)
Process Focused Operator (data driven decision-maker; detailed; organized and structured; comprehensive knowledge of all operational processes; computer proficient)
Financial Acumen (understands profit drivers; utilizes metrics to manage; builds the financial understanding of staff and clinicians; understands local market drivers and competition)
Influencer (active listener/observer of behavior; builds trust with those requiring coaching; creates a win/win need for change; tailors coaching style to the individual’s needs; recognizes and celebrates improvement to sustain change)
Self-motivated, reliable individual capable of working independently as well as part of a team
Ability to multi-task effectively without compromising the quality of the work
Excellent interpersonal, oral and written communication skills
Ability to handle and maintain extreme confidentially team member records, Patient records, and compensation information, etc.
Organized, detail-oriented individual able to work in a fast-paced environment

Nice To Haves

Prior course work or on-the-job training in the fields or dentistry, insurance, or business

Responsibilities

Acts as manager of supported practice in KD Operations Manager's absence
Plans and prepares work schedules and assigns employees to specific duties
Work with staff to help develop successful patient communication skills and facilitate learning
Driving year over year revenue and profit growth
Ensure adherence to cash management and accounting protocols
Provides feedback regarding specific tactics that change financial and patient outcomes such that the rest of the organization can benefit
Provide effective leadership, coaching and mentoring to identify and implement opportunities for improvement
Ensure office is following PDS standards in respect to facility cleanliness and maintenance
Lead and participate in daily huddles and all other meetings as required
Implements company culture, values, standards, and best operational practices based on the “We Believes”
Demonstrates stewardship of the PDS Brand making decisions consistent with the PDS Brand framework
Executes PDS’ processes, systems, and tools, while actively contributing to their improvement
Implements the Perfect Patient Experience (PPE) process in efforts to gain Patients for Life (PFL)
Maintains an appropriate professional appearance and demeanor in accordance with company policies; addresses others professionally and respectfully
Ensures Compliance with Company policies, as well as State, Federal and other regulatory bodies
Other duties and responsibilities as assigned