Kidney Hero Navigator

Strive Health • St. Louis, MO

2d • $22 - $25 • Hybrid

About The Position

The Kidney Hero Navigator is responsible for executing the Kidney Navigator program for patients requiring dialysis at acute or hospital discharge. This will be done through patient education, referrals, patient engagement, and transition to longitudinal management. This position enhances the patient's experience with education and shared decision making. This position reports to Manager, Kidney Navigation.

Requirements

• 2+ years combined of related education, experience, or certification.
• Efficient and reliable transportation allowing for the ability to commute to patient homes or hospitals.
• Provides in-person patient care which may include standing, sitting, walking, pushing, pulling, and lifting.
• Internet Connectivity - Min Speeds: 3.8Mbps/3.0Mbps (up/down): Latency <60 ms.

Nice To Haves

• Licensed LPN/Social Worker/Dialysis Technician.
• 1+ years experience in dialysis setting.
• Healthcare experience.
• Insurance knowledge.
• Case management experience.

Responsibilities

• Meets with patients requiring outpatient dialysis placement or for chronic kidney disease (CKD) education as defined by program.
• Educates patients on the progression of disease for chronic kidney disease (CKD), transplants, dialysis, modality options, access options, and insurance.
• Demonstrates empathy for individuals based on a thorough understanding of patients’ individual needs, enthusiastically presenting Strive’s care model.
• Provides a hand-off to Strive’s Enrolment Associates, sharing what was learned about the patient’s unique situation and ongoing needs through our care management platform to enable an excellent patient experience.
• Provides quality hand-off to departments post-discharge program if the patient chooses to not enroll in Strive’s care program.

Benefits

• Hybrid-Remote Flexibility – Work from home while fulfilling in-person needs at the office, clinic, or patient home visits.
• Comprehensive Benefits – Medical, dental, and vision insurance, employee assistance programs, employer-paid and voluntary life and disability insurance, plus health and flexible spending accounts.
• Financial & Retirement Support – Competitive compensation with a performance-based discretionary bonus program, 401k with employer match, and financial wellness resources.
• Time Off & Leave – Paid holidays, vacation time, sick time, and paid birthgiving, bonding, sabbatical, and living donor leaves.
• Wellness & Growth – Family forming services through Maven Maternity at no cost and physical wellness perks, mental health support, and an annual professional development stipend.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees