KID ZONE MANAGER

About the position

The position is focused on ensuring the efficient operation of a safe and happy Kids Zone. The role involves overseeing staff, maintaining high standards of customer service, and ensuring adherence to club policies and safety protocols.

Responsibilities

• Get and keep members.
• Provide the highest quality of customer service to all members by greeting them with a welcoming, friendly, energetic and positive attitude at all times. Use the members name as often as possible.
• Know and adhere to policies as outlined in the training and policy Manuals. Know club emergency response protocol and be prepared to act. Exercise sound judgment with safety as a priority.
• Abide by the Service Standards set for your Department.
• Attend mandatory meetings.
• Arrive 5 minutes early in proper uniform.
• Ensure exceptional customer service by hiring, training and maintaining a proactive, efficient, professional and friendly staff.
• Communicate all promotions, activities and developments in all departments within the club to members.
• Schedule staff to provide appropriate coverage within the limitations provided by management.
• Respond in a timely manner and satisfactory way to members concerns or comments.
• Attend Department Head meetings and inform staff of developments and upcoming events within the club.
• Ensure that the staff is meeting the expectations of the club Manager.
• Hold regularly scheduled department meetings for ongoing training and sharing of information. Must turn in the minutes of each meeting to the GM/AGM.
• Accurately complete new hire paperwork and submit to the GM for approval to submit to Corporate before placing a new employee on the schedule.
• Maintain current personnel records on staff, perform administrative duties and properly complete required paperwork.
• Schedule an orientation for new employees.
• Use disciplinary action when necessary and properly document such action. Terminate substandard employees.
• Develop, implement and evaluate department goals on a regular basis.
• Review and provide constant feedback on job performance.
• Communicate effectively with and provide constructive feedback to all department heads and management staff.
• Use proper chain of command and ensure staff does the same.
• Set the example of professional behavior and exceptional customer service for all staff members.
• Prepare monthly schedules to meet child- to-staff ratio guidelines.
• Create and submit monthly Kids Zone activities calendar.
• Plan, organize, and promote Kids Zone activities and special events.
• Coordinate Kids Zone activities with other departments.
• Determine and order supplies as needed upon management approval.
• Notify Housekeeping and Maintenance of any related concerns and follow-up so needs are addressed quickly.
• Enforce Kids Zone and club policies in a professional but firm manner.
• Perform duties of Kids Zone attendant as needed.
• Perform other duties as reasonably assigned.

Requirements

• Minimum 2 years of child care experience preferred.
• Minimum 6 months of personnel supervision preferred.
• Red Cross CPR/AED certification required within 60 days of hire.