Kick Back Host

Drury Hotels • Albuquerque, NM

20d • $17 • Onsite

About The Position

Under general supervision, prepare the 5:30 Kickback and provide exceptional customer service for guests following Company policies and procedures. This includes maintaining the kitchen/lobby area in a clean, well-organized manner and assists guests with Kickback service with food preparation and clean up and ensuring food safety standards are met. Additional responsibilities include ensuring supplies are fully stocked at appropriate levels. Presents a high standard of integrity, service and hospitality at all times to promote the Drury culture to customers and co-workers. Has general knowledge of the hotel, area and events to answer guest’s questions. Ensures an exceptional guest experience by providing courteous, friendly guest service through discovering and responding promptly and efficiently to inquiries, requests and complaints with a +1 Service Attitude. Contributes to maintaining a positive work environment at all times for our diverse team and guests.

Requirements

• Requires ability to take written and verbal direction in English and speak English clearly.
• Requires ability to communicate in a friendly manner with guests in order to create a warm, comfortable, relaxing environment.
• Requires knowledge of hotel accommodations, the community and hotel services.
• Requires ability to conduct accurate inventory of food items and calculate order levels.

Responsibilities

• Prepare food
• Maintain freshness of food
• Maintain high level of cleanliness
• Provide top notch customer service to guests
• Prepare the 5:30 Kickback
• Maintain the kitchen/lobby area in a clean, well-organized manner
• Assist guests with Kickback service with food preparation and clean up
• Ensure food safety standards are met
• Ensure supplies are fully stocked at appropriate levels
• Present a high standard of integrity, service and hospitality at all times to promote the Drury culture to customers and co-workers
• Has general knowledge of the hotel, area and events to answer guest’s questions
• Ensure an exceptional guest experience by providing courteous, friendly guest service through discovering and responding promptly and efficiently to inquiries, requests and complaints with a +1 Service Attitude
• Contribute to maintaining a positive work environment at all times for our diverse team and guests

Benefits

• Quarterly bonuses up to $3200/year (we succeed together!) based on hotel results
• Flexible scheduling, paid time off, hotel discounts and free room nights
• Mentorship, cross-training, development plans, management training, and more-over 200 internal promotions this year
• Medical, dental, vision, prescription, life, disability and Team Member Assistance Program
• Company-matched 401(k)

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees