Kick Back Host

Drury Hotels•Glen Allen, VA

39d

About The Position

Under general supervision, prepare the 5:30 Kickback and provide exceptional customer service for guests following Company policies and procedures. This includes maintaining the kitchen/lobby area in a clean, well-organized manner and assists guests with Kickback service with food preparation and clean up and ensuring food safety standards are met. Additional responsibilities include ensuring supplies are fully stocked at appropriate levels. Presents a high standard of integrity, service and hospitality at all times to promote the Drury culture to customers and co-workers. Has general knowledge of the hotel, area and events to answer guest's questions. Ensures an exceptional guest experience by providing courteous, friendly guest service through discovering and responding promptly and efficiently to inquiries, requests and complaints with a +1 Service Attitude. Contributes to maintaining a positive work environment at all times for our diverse team and guests.

Requirements

Ability to take written and verbal direction in English and speak English clearly
Ability to communicate in a friendly manner with guests
Knowledge of hotel accommodations, the community and hotel services
Ability to conduct accurate inventory of food items and calculate order levels

Responsibilities

Prepare the 5:30 Kickback
Provide exceptional customer service
Maintain the kitchen/lobby area in a clean, well-organized manner
Assist guests with Kickback service with food preparation and clean up
Ensure food safety standards are met
Ensure supplies are fully stocked at appropriate levels
Present a high standard of integrity, service and hospitality
Maintain general knowledge of the hotel, area and events to answer guest's questions
Provide courteous, friendly guest service
Respond promptly and efficiently to inquiries, requests and complaints with a +1 Service Attitude
Contribute to maintaining a positive work environment