Keyholder - CENTURY CITY
About The Position
Good American is the first fully inclusive fashion brand that celebrates all dimensions of female power. Offering quality, style, and substance in every size â 00-32, we are committed to challenging industry norms by empowering all women to feel sexy and confident no matter their size or shape. The brand was launched in October 2016, by Emma Grede and Khloé Kardashian, to empower all women to celebrate their bodies with confidence by offering high-quality designs in all sizes. What started as the largest denim launch in history, has evolved into an iconic and inclusive fashion line of denim, ready-to-wear, swim, and accessories. Reporting to the Store Manager, the Keyholder works within the management team to help achieve store sales goals and maximizes profitability through effective supervision of the store team. The Keyholder takes ownership of the responsibilities assigned by the Store Manager and Assistant Manager, serves as a role model to the rest of the Sales Associates.
Requirements
- Must possess a minimum of 1-2 yearsâ experience in a luxury environment.
- Energetic, confident personality mixed with a strong work ethic.
- Takes responsibility for own actions, behaviors and actions of subordinates, uses a mature problem-solving methodology while handling pressure.
- Proven top performer with ability to motivate a team.
- Fast learner. Analyzes situations and looks for solutions. Grasps the underlying structure.
- Dynamic interpersonal and communications skills both verbal and written
- Exceptional time management skills, and high level of ownership
- Must be able to lift, carry, or otherwise move objects weighing up to 50 pounds when merchandising sales floor using ladders or stairs.
- Ability to lead through change with flexibility, resilience, and a consistently positive attitude that motivates teams and maintains operational stability.
- Ability to work flexible hours, including evenings, weekends, and holidays.
Responsibilities
- Meets personal and store sales goals.
- Continues to develop personal sales techniques and assists in the development of associatesâ sales techniques to maximize sales.
- Utilizes elevated levels of sales and service to maximize performance.
- Demonstrates an in-depth knowledge of the merchandise.
- Monitors all details of a sale, including shipping, alterations, and special requests to ensure customer satisfaction.
- Ensures all sales related policies and procedures are maintained.
- Maintains a keen interest in the fashion industry and market trends.
- Supports and encourages staff to provide the highest level of customer service.
- Builds and maintains repeat clientele by utilizing personal client book and assisting staff with utilizing their client books.
- Resolves all customer issues and complaints quickly and effectively, ensuring client satisfaction.
- Responsible for opening and closing the store in absence of Store Manager or Assistant Store Manager.
- Ensures image and grooming standards are professional and reflective of the brand image, at all times.
- Adheres to work schedule, inclusive of time and attendance.
- Collaborates with Store Manager and Assistant Store Manager in areas of risk management, physical security, store cash controls, and inventory management.
- Assists in the training of sales staff in all areas of appropriate register usage and maintenance.
- Understands and properly executes all management register functions.
- Assists in all areas of stock, shipping, receiving protocol/policies, procedures, and all shipping/ receiving related paperwork.
- Participates in stock take process.
- Ensures the selling floor is neat, organized, always stocked and reflects the correct visual image.
- Assists in the implementation and maintenance of all merchandising/visual directives.
- Ensures deliveries are properly processed in a timely manner.
- Identifies product concerns in a timely manner.
- Communicates inventory needs to support the business goal.
- Effectively relays any client feedback regarding successes and/or opportunities about the product.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
101-250 employees
