Retail Store Keyholder

Peltz Shoes•Saint Petersburg, FL

21d

About The Position

We are seeking a motivated and results-driven Keyholder to join our team. As the top salesperson in the store, the Keyholder will lead by example, ensuring exceptional customer service while driving sales. In addition to being a sales leader, the Keyholder will assist with opening and closing procedures, store security, and day-to-day operations. This role is ideal for someone with a passion for sales, customer service, and leadership who is eager to make an impact on the store’s success.

Requirements

High school diploma or equivalent.
Additional coursework or education in retail management is a plus.
Prior retail experience, preferably in a supervisory or keyholder role.
Strong background in customer service and store operations.
Leadership & Team Collaboration: Proven ability to lead, motivate, and inspire a team to achieve sales goals, while fostering a positive and supportive work environment.
Communication & Customer Service: Strong verbal and written communication skills with a commitment to delivering exceptional customer service and resolving issues professionally.
Sales Focus & Problem-Solving: Results-driven with the ability to exceed sales targets through effective merchandising, upselling, and strategic problem-solving.
Organizational Skills: Exceptional attention to detail, managing store operations, inventory, and staff schedules efficiently in a fast-paced environment.
Cash Handling & POS Systems: Proficient in cash handling and using point-of-sale (POS) systems to process transactions accurately and securely.
Time Management & Adaptability: Ability to prioritize tasks and adapt quickly to changing priorities, ensuring deadlines are met while managing multiple responsibilities.
Training & Development: Skilled in mentoring and training new staff on store procedures, product knowledge, and customer service best practices.
Self-Starter & Reliability: Motivated, proactive, and dependable, with the ability to work independently and follow through on commitments.
Critical Thinking & Dedication: Strong decision-making abilities, with a passion for retail and a dedication to achieving excellence in all aspects of sales and service.
Ability to lift and carry up to 50 pounds.
Ability to stand, walk, and move around the store for extended periods.
Must be available to work a flexible schedule, including weekends, evenings, and holidays as required by business needs.
Must be able to work 35-45 hours per week, depending on store needs.

Nice To Haves

Additional coursework or education in retail management is a plus.

Responsibilities

Customer Sales & Service: Lead by example in delivering outstanding customer service, ensuring every customer has a positive shopping experience. Engage customers to drive sales and recommend products tailored to their needs.
Sales Leadership: Take the lead in achieving and surpassing sales goals. Use product knowledge and sales techniques to promote merchandise and increase store sales.
Store Opening and Closing: Assist with opening and closing the store, following all security protocols to ensure a safe and secure environment for staff and customers.
Team Support & Mentoring: Act as a role model for staff, providing guidance and support to help them meet their sales targets and provide top-notch customer service.
Staff Training: Mentor new employees on effective sales strategies, product knowledge, and customer service techniques to ensure a consistent store experience.
Store Presentation: Maintain a clean, organized, and welcoming store environment. Ensure that merchandise is well-stocked, displays are neat, and product availability is high.
Customer Engagement: Build relationships with customers, addressing inquiries and concerns, and ensuring repeat business through personalized service.
Inventory Management: Assist with inventory control, including receiving shipments, restocking merchandise, and performing inventory counts.
Cash Handling: Perform cashier duties, accurately processing transactions and managing the register, including handling cash, credit, and other payment methods.
Security Measures: Help ensure the security of the store, including managing keys, alarms, and overseeing opening and closing procedures.