Keyholder - Uncharted New Store

THE PAPER STORE•Annapolis, MD

12h

About The Position

TPS Group Holdings, a family of brands including The Paper Store, Uncharted and Gifts & More, is all about transforming daily routines into joyful escapes that inspire and surprise. Our mission is to connect with every customer through carefully chosen products, immersive shopping experiences, and service that goes the extra mile—creating a space that sparks joy with every visit. Part-Time Key Holders are responsible for providing customers with a unique shopping experience by utilizing the G.U.E.S.T. service approach. Key Holders are responsible for all Sales Associate responsibilities. Responsibilities also include providing the team with continuous coaching to improve sales and service, processing customer returns and exchanges, supervising the sales floor, and performing store opening/closing procedures.

Requirements

Previous experience and leadership work in specialty retail is preferred
Ability to work a flexible schedule to include nights, weekends, and holidays
Demonstrate an ability to multi task while being attentive to customers
Proficient in using Microsoft Office and POS Systems
Ability to work well and be a leader in a team environment
Ability to be mobile on a sales floor for extended periods of time
Ability to lift and mobilize medium to large items up to 50 lbs., while utilizing appropriate safety techniques

Responsibilities

Act as a TPS Champion by modeling the G.U.E.S.T. service approach, and consistently delivering World Class Service
Greet and welcome every customer warmly and with enthusiasm
Understand customer needs by asking open-ended questions
Explain product features and benefits in relation to the customers’ needs by providing in-depth product knowledge
Suggest additional items to build onto sales by utilizing effective selling techniques
Thank the customer sincerely and invite them to return and shop with us again
Be a TPS Brand Ambassador
Build customer loyalty by being friendly, attentive and respectful of customers
Inspire and motivate the team daily by delivering positive feedback and utilizing TPS recognition programs
Contribute to a positive work environment by modeling ethical behavior, fostering open communication, and maintaining confidential information as required
Professional presentation in attire, demeanor, appearance and compliance to company dress code
Support all sales efforts and initiatives across all business channels in an effort to maximize company sales
Consistently capture accurate and valid customer information at the POS
Maintain awareness of all current promotions and process them correctly at the Point of Sale
Demonstrate the ability to make decisions with sound judgement, and in the best interest of the TPS customer, store team, and business
Continually train and coach associates on GUEST service behaviors and assigned tasks
Demonstrate desire to participate in training and development utilizing all training resources available
Prepare incoming product for the sales floor by following instruction and guidance from supervisors
Merchandise product following company visual guidelines and visual standards
Demonstrate a fundamental knowledge of computers, systems and programs relevant to the position
Uphold store maintenance and cleanliness standards
After comprehensive training, performing ear piercings and providing a safe, sanitary experience in accordance with state, federal and CDC guidelines. (select locations)
Perform management functions as expected. This includes, but is not limited to: opening and closing of the store, management functions on point of sale, supervising the sales floor, coordinating breaks etc.
Assist with all other related tasks as directed within assigned time frame
Comply with all company policies and procedures