Portland Leather Goods - Keyholder (Full-time) - Wesley Chapel, FL
About The Position
We love people, and people love, Love, LOVE our bags. We are CUSTOMER OBSESSED. We strive to provide a customer journey that is determined by each individual Customer's needs. Our shared values of Integrity, Empowerment, Trust, Versatility, Respect, and Empathy define who we are and are required in every Customer and Team interaction. We need retail leaders who can lead teams with the same passion and commitment! Our customers have built a vibrant community online, and we want to welcome them into our stores with that same great energy! As part of our store management team, you will guide, mentor, and coach your team to deliver a memorable customer experience, anticipate and balance the needs of the business, and embrace our phenomenal products with the enthusiasm of our customers. It sounds simple, but it’s a high bar because our customers are freaking amazing! If this sounds like you, we would LOVE to hear from you! This is a full time position that will work up to 40 hours a week and will be available to work over the weekend at our location in [Location]. Additional hours may be required during peak seasons. If this sounds like the perfect fit for you, tell us more in your cover letter! Profile Summary: The Store Key Holder is responsible, in the absence of the management team, for the total relationship between Portland Leather Good’s retail store/eCommerce platform and its Customers. The Store Key Holder will be responsible for driving the persistent focus on the customer experience to ultimately lead to revenue and profits. The Store Key Holder reports directly to the Store Manager.
Requirements
- Minimum 1 year retail experience in leadership or key holder position.
- Minimum of 2 years' experience in retail, store operations, and customer experience
- Strong customer service and communication skills.
- Ability to handle cash and POS systems accurately.
- Familiarity with POS systems and the ability to learn new systems, Shopify experience is a plus!
- Reliable, responsible, and comfortable working independently.
- Ability to move merchandise with appropriate equipment to and from backroom and sales floor
- Ability to place and arrange items on all shelves and racks
- Ability to climb and descend ladders while carrying merchandise
- Ability to lift 30 pounds or more with assistance
- Ability to be on your feet for a minimum of 8 hours per shift and to continuously move around all areas of the store
- Ability to stand, walk, kneel, or balance for a duration of time
- Ability to read and comprehend instructions, reports, and information on computer/register screens as well as input information into computer
Responsibilities
- Perform opening and closing duties, including securing the store, managing alarms, and preparing registers.
- Create lasting relationships and fun memories with our customers
- Ensure the sales floor, backroom, and checkout areas are organized, clean, and merchandised according to company standards.
- Assist with inventory processes, including receiving, stocking, and product replenishment.
- Provide exceptional customer service by greeting customers, assisting with product selection, and resolving concerns.
- Support sales goals by engaging customers and promoting current promotions or loyalty programs.
- Provide a safe working and shopping environment by following all safety policies and procedures
- Handle returns, exchanges, and transactions accurately and professionally.
- Projects a positive, enthusiastic attitude to inspire and motivate others to achieve store goals.
- Act as the lead on duty when store management is not present.
- Support team members by providing direction, maintaining productivity, and ensuring adherence to company policies.
- Help train new associates on store procedures, customer service expectations, and product knowledge.
Benefits
- Comprehensive Health Coverage - Medical, Dental, and Vision Insurance to keep you and your family covered
- 401k with company match - We match up to 4% to help you build your financial future
- Paid time off - We want you to take time to rest, recharge, and show up at your best
- Employee discount - Exclusive savings on our products
- Career Growth Opportunities - A dynamic role with room to learn, grow, and advance your career
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
