Keyholder

The Royal Standard•Birmingham, AL

31d

About The Position

The Key Holder specializes in delivering excellent customer service while maximizing sales/profitability. This individual is a Sales (Retail) Associate with additional management responsibility. The Key Holder promotes the sale of products to customers, ensures policies and procedures are followed, and acts as Manager on Duty in the absence of the Store Manager. Additionally, the Key Holder may be asked to do administrative tasks such as counting the register, helping make the store schedule, etc. Essential functions: Initiating and developing customer relationships, and resolving customer service issues. Working a register to tender sales, make exchanges, refunds, transfers, etc. Reach or exceed store sales goals and motivating sales staff to reach or exceed store sales goals. Following and enforcing store policies with customers and employees. Merchandise displays, signage, to promote sales. Cleanliness and overall store appearance. Tags merchandise and double checks for errors or corrections. Calculates sales discounts. Maintaining inventory and store supply levels. Ensuring required store opening and closing duties are complete. Online order and pick up order processing Delegating daily tasks to associates and supervising associate activities while acting as the Manager on Duty. Communicating with and assisting the Store Manager with any and all operations of the store. Special projects as assigned. Physical demands: Ability to lift 35 lbs Ability to move up to 100 lbs Ability to lift/move up to 200 lbs with the assistance of another employee Required education and experience: High School Degree or equivalent 1 to 2 years in retail sales leader or key holder position experience required. Experience in managing soft lines, interiors, gifts, or accessories. Preferred education and experience: Ability to effectively communicate orally and in writing. Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals. Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals. Ability to speak effectively with customers and employees. Speaks clearly and persuasively in positive and negative situations. Manages difficult customer situations, responds promptly to customer needs and solicits customer feedback to improve service. Excellent customer service skills. Ability to develop solutions to “new problems” and unforeseen issues; Identifies and resolves problems in a timely manner and gathers information. Adapts to changes in the work environment, manages competing demands and is able to deal with frequent changes, delays or unexpected events. Ability to perform basic computer functions and utilize computer system, NetSuite (point of sale software). Prioritizes and plans work activities and uses time efficiently; Ability to multi-task Proactively takes initiative in seeking opportunities for improvements and to provide support and assistance Excellent follow-through and follow-up Ability to work well within a team environment Maintains a professional appearance and attitude Consistently at work and on time, follows instructions, responds to management direction and solicits feedback to improve performance Ability to work Part Time status (20+ hours) including nights and weekends, occasional over time, and overnight assignments as required. Ability to travel as needed to trade shows and the corporate office in Baton Rouge, LA Accuracy and thoroughness and monitors own work to ensure quality. Ability to work special events (Tent Sales, Trunk Shows, Open House, etc.)

Requirements

High School Degree or equivalent
1 to 2 years in retail sales leader or key holder position experience required.
Experience in managing soft lines, interiors, gifts, or accessories.

Nice To Haves

Ability to effectively communicate orally and in writing.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals.
Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals.
Ability to speak effectively with customers and employees.
Speaks clearly and persuasively in positive and negative situations.
Manages difficult customer situations, responds promptly to customer needs and solicits customer feedback to improve service.
Excellent customer service skills.
Ability to develop solutions to “new problems” and unforeseen issues; Identifies and resolves problems in a timely manner and gathers information.
Adapts to changes in the work environment, manages competing demands and is able to deal with frequent changes, delays or unexpected events.
Ability to perform basic computer functions and utilize computer system, NetSuite (point of sale software).
Prioritizes and plans work activities and uses time efficiently; Ability to multi-task
Proactively takes initiative in seeking opportunities for improvements and to provide support and assistance
Excellent follow-through and follow-up
Ability to work well within a team environment
Maintains a professional appearance and attitude
Consistently at work and on time, follows instructions, responds to management direction and solicits feedback to improve performance
Ability to work Part Time status (20+ hours) including nights and weekends, occasional over time, and overnight assignments as required.
Ability to travel as needed to trade shows and the corporate office in Baton Rouge, LA
Accuracy and thoroughness and monitors own work to ensure quality.
Ability to work special events (Tent Sales, Trunk Shows, Open House, etc.)

Responsibilities

Initiating and developing customer relationships, and resolving customer service issues.
Working a register to tender sales, make exchanges, refunds, transfers, etc.
Reach or exceed store sales goals and motivating sales staff to reach or exceed store sales goals.
Following and enforcing store policies with customers and employees.
Merchandise displays, signage, to promote sales.
Cleanliness and overall store appearance.
Tags merchandise and double checks for errors or corrections.
Calculates sales discounts.
Maintaining inventory and store supply levels.
Ensuring required store opening and closing duties are complete.
Online order and pick up order processing
Delegating daily tasks to associates and supervising associate activities while acting as the Manager on Duty.
Communicating with and assisting the Store Manager with any and all operations of the store.
Special projects as assigned.