Keyholder - Westport

Skin Laundry•Westport, CT

12d•$22 - $26•Onsite

About The Position

We are looking for a dynamic and inspirational individual to support the clinic team to ensure the efficient running of the Clinic. You will use your outstanding leadership and sales skills to lead by example and provide inspirational, authentic, and personalized client service to achieve all sales and client service targets. If you are an ambitious self-starter with previous retail experience, looking for leadership development and growth, then this is the perfect role for you and the first step towards a long term and fulfilling career. With a culture that values diversity of thought and people, we offer progressive career opportunities, outstanding training and development and a competitive remuneration and benefits package.

Requirements

Proven retail experience, preferably within skincare and/or aesthetics
The ability to provide inspirational, authentic and personalized customer service
While not essential, previous retail operations experience including cash reconciliation and opening and closing the store is desirable
Previous supervisory experience including coaching/mentoring others to achieve sales and customer service targets is desirable
Ability to work retail hours including days, nights, weekends and special events in a fast-paced work environment
Previous experience with retail point-of-sale software, Zenoti experience is a plus!
Two (2) years of experience in Skin Care/Aesthetics or customer service preferred
Prioritizes customer service and has exceptional communication skills
Proficient in problem solving and finding creative solutions
Must be able to create a comfortable atmosphere for clients and team members
Attentive and a good listener
Attention to detail in following company and safety protocol
Must prioritize client safety and customer service and be able to make clinical decisions, knowing when to ask for assistance
Goal oriented and self-motivated to achieve and exceed company benchmarks for success
Willing to learn and adapt to changes quickly
Comfortable and respectful with conflict management with clients and team members

Responsibilities

Creating curated client experiences.
Effectively introduce and promote customized, no-downtime facials and Skin Laundry products specific to the personal skincare needs for current and prospective clients.
Educating clients on the importance of the skin care protocols.
Celebrating the success of the results our clients experience.
Championing Skin Laundry’s mission and values and how our services and products achieve these goals.
Effectively coordinating, scheduling, and rescheduling recurring and future clients.
Consistently seeking, obtaining, and converting new clients.
Support clinic success by improving efficiency and accuracy amongst all processes and procedures within the business.
Strong communication skills, ability to multitask, and comfortability with computer/clinic systems.
Establishes and maintains effective client retention processes.
Understand and utilize company reports to leverage business and share insights on best practices for performance.
Partner with clinic team to provide people-oriented, enjoyable & comfortable workplace of belonging.
Respect and support all team members individuality & provide an inclusive environment.
Understand opportunities and support the team to meet personal & clinic goals.
Maintain organizational relationships.