Keyholder

Alabama Outdoors•Hoover, AL

10d

About The Position

Do you have a passion for people, style, and leadership? Are you energized by serving customers and leading a team to go above and beyond? This might be your dream job! At Alabama Outdoors, we’re serious about providing an incredible customer experience in an active, fun, lifestyle clothing environment. We are looking for a friendly, energetic, and engaging team members who can both serve customers directly and step up to support store leadership. Keyholders set the example on the sales floor by modeling excellent service, motivating the team, and helping keep daily operations running smoothly. Previous retail or customer service experience is strongly preferred, with leadership or supervisory experience a plus. Position Summary Create an incredible customer experience for every single person who comes into our stores. Lead by example by engaging and interacting with each customer in an enthusiastic, friendly, and knowledgeable manner. Assist in creating an upbeat, customer-first, active store environment. Serve and lead every customer and team member to the best of your ability.

Requirements

Excellent communication and interpersonal skills
Ability to lift or move up to 50-pound boxes or racks
Must be able to work a flexible schedule, including nights, weekends, and holidays
Ability to remain on your feet for extended periods of time
Comfort with Point of Sale systems and handling customer transactions
Willingness to support e-commerce processing and order fulfillment as part of daily operations

Nice To Haves

Previous retail or customer service experience is strongly preferred, with leadership or supervisory experience a plus.

Responsibilities

Perform essential retail responsibilities such as folding, steaming, hanging, and merchandising clothing items and accessories on the sales floor.
Assist customers at the register by completing transactions accurately and efficiently through the Point-of-Sale system.
Remain active and engaged, with the ability to be on your feet for extended periods of time.
Consistently interact with customers throughout your shift to create a welcoming and service-focused environment.
Support in-store e-commerce operations, including order processing and fulfillment.
Provide direction and delegation to team members, ensuring tasks are completed to standard.
Act as the point person when managers are not present — helping resolve customer concerns, supporting teammates, and making operational decisions as appropriate.
Perform other duties as assigned to support overall store operations.
Ability to delegate and direct team members effectively.
Ability to be led and to lead — remain coachable and supportive of store leadership.
Act as MOD (Manager on Duty) when Store Leadership isn’t present.
Serve as an example of store expectations, customer service, and leadership.