Keyholder (Full-time) - Seattle, WA

Portland Leather Goods • Seattle, WA

1d • $24 - $24 • Onsite

About The Position

Portland Leather Goods is seeking a customer-obsessed retail leader to join their store management team as a Keyholder. The company values Integrity, Empowerment, Trust, Versatility, Respect, and Empathy, which are expected in all customer and team interactions. The Keyholder will guide, mentor, and coach their team to deliver a memorable customer experience, balance business needs, and enthusiastically promote the company's products. This full-time position, working up to 40 hours a week, is located in downtown Seattle, WA, and requires weekend availability, with additional hours possible during peak seasons. In the absence of the management team, the Store Key Holder is responsible for the entire customer relationship, focusing on driving customer experience to achieve revenue and profit goals.

Requirements

• Minimum 1 year retail experience in leadership or key holder position.
• Minimum of 2 years' experience in retail, store operations, and customer experience.
• Strong customer service and communication skills.
• Ability to handle cash and POS systems accurately.
• Familiarity with POS systems and the ability to learn new systems.
• Reliable, responsible, and comfortable working independently.
• Ability to move merchandise with appropriate equipment to and from backroom and sales floor.
• Ability to place and arrange items on all shelves and racks.
• Ability to climb and descend ladders while carrying merchandise.
• Ability to lift 30 pounds or more with assistance.
• Ability to be on your feet for a minimum of 8 hours per shift and to continuously move around all areas of the store.
• Ability to stand, walk, kneel, or balance for a duration of time.
• Ability to read and comprehend instructions, reports, and information on computer/register screens as well as input information into computer.
• Reside in the same state as the assigned retail store location due to operational and compliance requirements.

Nice To Haves

• Shopify experience is a plus!

Responsibilities

• Perform opening and closing duties, including securing the store, managing alarms, and preparing registers.
• Create lasting relationships and fun memories with customers.
• Ensure the sales floor, backroom, and checkout areas are organized, clean, and merchandised according to company standards.
• Assist with inventory processes, including receiving, stocking, and product replenishment.
• Provide exceptional customer service by greeting customers, assisting with product selection, and resolving concerns.
• Support sales goals by engaging customers and promoting current promotions or loyalty programs.
• Provide a safe working and shopping environment by following all safety policies and procedures.
• Handle returns, exchanges, and transactions accurately and professionally.
• Project a positive, enthusiastic attitude to inspire and motivate others to achieve store goals.
• Act as the lead on duty when store management is not present.
• Support team members by providing direction, maintaining productivity, and ensuring adherence to company policies.
• Help train new associates on store procedures, customer service expectations, and product knowledge.

Benefits

• Comprehensive Health Coverage - Medical, Dental, and Vision Insurance to keep you and your family covered
• 401k with company match - We match up to 4% to help you build your financial future
• Paid time off - We want you to take time to rest, recharge, and show up at your best
• Employee discount - Exclusive savings on our products
• Career Growth Opportunities - A dynamic role with room to learn, grow, and advance your career

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees