FT Keyholder, The Hill

Framebridge•Dallas, TX

15h•Onsite

About The Position

At Framebridge, we are disrupting the custom framing market by replacing a cumbersome experience with a delightful one. We are taking the market and expanding the market for custom framing, all while building a beloved brand associated with celebrating the best moments in life. In order to fulfill our mission, we have to build a great team across a number of disciplines – ecommerce, retail, design, and manufacturing. We are a growing consumer based business operating online and in retail stores. We deliver high-quality custom products at an affordable price with a quick turnaround. We exist, grow, and ultimately own the market by delighting customers who trust and value us. As a team member of Framebridge you will: Show Pride by standing behind our work, sweating the details, and striving for continuous improvement every day, proud to frame the things you love, and showing pride in our product and craftsmanship. Embrace Challenges Together with creative solutions and knowing that collaboration is the only way to succeed, setting big goals and raising the bar together. Adapt & Act by being creative and solution-oriented, flexible, and proactive, adapting and acting quickly, embracing an environment of constant change. Make It Special by searching everyday for opportunities to make our product and experience special, recognizing that when building a business where every piece is priceless, making it special is core. Build to Last by building a product and a business that are built to last, working every day to build lasting relationships within our team and with our customers.

Requirements

Experience as a key holder in a customer service, retail, or hospitality role
An engaging personality with strong influence, interpersonal, communication, and relationship-building skills
Interest in design and excitement to work in a creative environment
Quick and eager learner of new tools, technology, products, and processes
Great time-management, organizational, and problem-solving skills
Adaptability and willingness to work flexible hours, including evenings and weekends

Nice To Haves

Degree in art, design, marketing or relevant fields preferred but not required

Responsibilities

Set the standard of offering exceptional customer service and representing the Framebridge brand in our retail stores
Support onboarding and training great retail team members
Execute and improve operational activities in our retail stores to ensure customer experience and financial goals are met
Apply excellent listening, oral, and communication skills to build relationships with our customers and coach retail team members
Demonstrate deep product knowledge and design advice to customers and train retail team members to do the same
Answer questions and troubleshoot issues using sound judgment
Offer suggestions to innovate and improve our retail experience
Help Framebridge deliver on our 100% happiness guarantee
Work a flexible schedule including evenings and weekends that meet the needs of the business