Game Nerdz Keyholder - Wylie, TX

Game Nerdz•Wylie, TX

1d•Onsite

About The Position

Game Nerdz is a retailer of games, accessories, and FUN and is looking to add to our team-oriented family! The ideal candidate for the role of a Keyholder is hard-working, has a positive attitude, and is eager to learn. Duties: Arrive on time for shifts, prepared for work Responsible for an outstanding customer service experience by product and brand knowledge to provide the highest level of care to customers Open to feedback, communicates well and takes action as required Analyze current and future store sales trends, proactively identifying business opportunities to improve sales metrics Maintain an impactful store presentation that correlates to Game Nerdz standards and guidelines. Maintain cleanliness and organization throughout the store at all times (bathrooms, storage room, cash wrap, office, etc.). Manages cash administration, oversees the receiving of new shipment, controls all returns, damages and refunds for consistency and compliance when Store Manager or Assistant Manager are not present. Overseeing loss prevention, shrink goals, monitoring store inventories and ensuring highest level of accuracy Respond to customer concerns and complaints including on social media. Responsible for the promotion of the gaming events and player experience in store and on social media platforms. Knowledge of events and ability to host events taking place in the store. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Requirements

1+ year leader of retail/hospitality store environments.
Retail know-how with hands-on experience managing all aspects of a retail store.
Ability to work a flexible schedule, including nights and weekends work hours as business dictates
Basic knowledge of tabletop games and trading card games
Quick-learner and willingness to learn new processes
Good Communication Skills
Basic Computer/Software - Various computer and tablet technologies familiarity
Refined verbal and written communication skills
Excellent organizational, time management, and interpersonal skills.
Strong analytical, attention to detail, and exceptional follow- up skills.
Customer service oriented.
De-escalation skills.

Responsibilities

Arrive on time for shifts, prepared for work
Responsible for an outstanding customer service experience by product and brand knowledge to provide the highest level of care to customers
Open to feedback, communicates well and takes action as required
Analyze current and future store sales trends, proactively identifying business opportunities to improve sales metrics
Maintain an impactful store presentation that correlates to Game Nerdz standards and guidelines.
Maintain cleanliness and organization throughout the store at all times (bathrooms, storage room, cash wrap, office, etc.).
Manages cash administration, oversees the receiving of new shipment, controls all returns, damages and refunds for consistency and compliance when Store Manager or Assistant Manager are not present.
Overseeing loss prevention, shrink goals, monitoring store inventories and ensuring highest level of accuracy
Respond to customer concerns and complaints including on social media.
Responsible for the promotion of the gaming events and player experience in store and on social media platforms.
Knowledge of events and ability to host events taking place in the store.