Keyholder Supervisor - Clayton

Goodwill Easterseals Miami Valley • Clayton, OH

1d • Onsite

About The Position

Goodwill Easterseals Miami Valley is a large employer committed to empowering individuals with disadvantages and disabilities to improve their quality of life. The organization offers over 40 programs and services, including job readiness and assistive technology. The Keyholder Supervisor role involves overseeing various store operations such as loading and unloading trailers, processing textiles and wares, quality control, rotation, sales, and general store management. This position supports the store manager in tasks like managing sales and expenses, operating the cash register, performing banking procedures, training and supervising employees, ensuring excellent customer service, maintaining store standards for housekeeping, safety, and security, and handling stocking, display, and inventory duties. The supervisor is expected to work a flexible schedule, adhere to the dress code, embrace a culture of empowerment and continuous improvement, contribute to equal opportunity efforts, and comply with all agency policies and safety standards. The role also includes direct supervision of employees and volunteers in the absence of the Store Manager or Assistant Manager, encompassing training, work assignment, performance appraisal, discipline, and problem resolution, as well as opening and closing the store.

Requirements

• Minimum of High school diploma or general education degree (GED).
• Knowledge and experience in cash register procedures, stock control, banking procedures, merchandising and display.
• Ability to perform each essential duty satisfactorily.
• Ability to pass a criminal background check.
• Ability to pass random drug screens.
• Ability to supervise and train employees in cashiering, banking, stock, and display.
• Demonstrate the ability to effectively perform the duties of opening and closing the store as needed.
• Demonstrate a willingness and ability to work as a team member.
• Demonstrate the ability to work independently.
• Demonstrate organizational skills.
• Must maintain the ability to regularly lift and/or move up to 50 pounds.
• Provide own transportation and adequate liability insurance.

Responsibilities

• Assist store manager with managing budgeted sales and expense to revenue (E/R).
• Operate cash register accurately and efficiently, proper handling of cash, checks, correct change, receipts, returns, voids, discounts, credit cards, etc.
• Performs banking procedures, including reconciliation of Daily Business Statements and deposit slips.
• Trains and supervises store employees in retail procedures.
• Display and model excellent customer service.
• Ensures store is maintained in accordance with company policies on housekeeping, safety and security.
• Performs stocking, display, and inventory duties.
• Perform merchandise ordering as assigned, to include processing requests to transportation.
• Must work a flexible schedule to comply with the needs of the store.
• Follows the dress code as set by Goodwill and sets a professional example for employees.
• Embrace the empowerment and continuous improvement culture in our agency.
• Display and encourage the ability to offer suggestions and make decisions that will positively impact the store and cause our business to grow.
• Assist store manager with the responsibility of the equal opportunity employment efforts and results, and take action to prevent harassment of employees.
• Provide own transportation and adequate liability insurance for such.
• Must maintain the ability to regularly lift and/or move up to 50 pounds.
• Comply with all Agency policies, procedures and safety standards and ensure safety training throughout areas supervised and maintain same to meet CARF, Department of Labor and other regulatory standards.
• Performs other duties as assigned.
• Comply with all Agency policies, procedures and safety standards throughout work areas and maintain same to meet CARF, Department of Labor and other regulatory standards.
• Direct supervision of employees and volunteers in absence of Store Manager or Assistant Manager.
• Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws.
• Training employees.
• Planning, assigning, and directing work.
• Appraising performance.
• Rewarding and disciplining employees.
• Addressing complaints and resolving problems.
• Opening and closing of store.
• Daily manager on duty tasks in the absence of the store manager or assistant manager.

What This Job Offers

• Career Level: Mid Level
• Education Level: High school or GED