Keyholder/Store Closer

Associated Grocers of New England•Wolfeboro, NH

About The Position

A KEYHOLDER/CLOSING MANAGER IS AN ESSENTIAL PART OF THE STORE LEADERSHIP TEAM, RESPONSIBLE FOR ASSISTING WITH DAILY OPERATIONS, MANAGING OPENING AND CLOSING PROCEDURES, AND STEPPING IN AS THE ACTING LEADER WHEN A MANAGER IS UNAVAILABLE. THEY ENSURE THE STORE RUNS EFFICIENTLY BY SUPERVISING TEAM MEMBERS, ADDRESSING CUSTOMER NEEDS, AND RESOLVING ANY ISSUES THAT ARISE. ADDITIONALLY, THEY HELP MAINTAIN A POSITIVE WORK ENVIRONMENT, UPHOLD STORE POLICIES, AND CONTRIBUTE TO ACHIEVING SALES AND OPERATIONAL GOALS, ALL WHILE DELIVERING EXCEPTIONAL CUSTOMER EXPERIENCE.

Requirements

Must be 18 years of age or older.
Basic computer knowledge to operate store systems, process transactions, and manage reports.
Ability to lead store operations during closing shifts, ensuring tasks are completed and store standards are maintained.
Strong organizational skills with the ability to prioritize tasks, multitask, and stay focused in a fast-paced environment.
Dependability and leadership qualities to support team members and ensure smooth store operations.
Excellent interpersonal and communication skills with the ability to engage effectively with customers, employees, and management.
Dedicated to providing exceptional customer service through prompt issue resolution and customer focused approach.

Nice To Haves

ServSafe Certified or equivalent preferred.
1 year of retail or leadership experience preferred.

Responsibilities

Acquire and maintain in-depth knowledge of all products to effectively assist customers and support operational excellence.
Master all closing duties as defined and adapted from time to time as needed by the Store Director.
Learn the front-end processes and ensure the front end operates efficiently during your shifts as the opening or closing supervisor.
Learn and become an expert in all grocery equipment, hardware, software, and tasks.
Observe temperatures of coolers, cases, and freezers and report failures to management promptly.
Ensure equipment is working correctly, including safety features, and report safety hazards immediately.
Ensure the store remains clean, organized, and welcoming to create a positive shopping experience for customers.
Ensure when closing, all perimeter departments are maintained in good shape: milk and eggs remain well stocked throughout the entire shift, Produce, Meat, and store sale items are stocked
Ensure floors are thoroughly swept and mopped to maintain a clean and safe environment.
Provide support to departments in completing end-of-shift closing procedures as needed.
Stock inventory from back stock as instructed, ensuring proper placement and organization.
Maintain a clean and organized backroom environment throughout the shift.
Ensure all cooler and freezer doors are closed, all case lights turned off, and curtains closed.
Secure store doors and windows before exiting the building. Turning off non-essential lighting and setting the alarm.
Comply with established procedures, practices, sales, safety, and security according to A.G. Supermarkets, Inc. policies
Communicate essential information to the Store Director consistently.
Perform other duties as assigned or required.