Keyholder Lead

Bird Rock Coffee Roasters•San Diego, CA

9d•$18

About The Position

JOIN THE BIRD ROCK COFFEE ROASTERS TEAM AT OUR WATERFRONT CAFE AND MAKE GREAT COFFEE HAPPEN Coffee, people, and positive community involvement is what we focus on at Bird Rock Coffee Roasters. We are looking for positive and energetic team players with outstanding service skills who are driven and passionate about coffee and people. Bird Rock Coffee Roasters has an extensive training program where you will learn from some of the best! Barista/Customer Service/ Key Holder Duties & Responsibilities Include: Greet and interact with all customers providing everyone with an excellent experience in our stores. Maintain a positive demeanor in a busy environment where multi-tasking, cleaning, and effective communication are requirements. Prepare batch brew and pour over coffee according to our standards of quality. Maintain coffee knowledge on current offerings and confidently and accurately communicate product information to customers. Taste coffee each shift worked to improve product knowledge. Properly handle and maintain all coffee brewing equipment. Follow cash handling and cash register policies and procedures. Communicate with team members and management to solve problems and improve service. Count store cash drawer and safe daily. Prepare and record cash deposits. Delegate team member daily breaks and ensure all labor laws are being followed. Lock and unlock store when scheduled accordingly. JOIN TEAM BIRD ROCK COFFEE! We are looking for exceptional, inspirational and motivated team members. Recognized as Roaster of the Year in 2012—a national once-in-a-lifetime award given by Roast Magazine —Bird Rock Coffee Roasters is proud to have put Direct Sourced, Single Origin, exceptional coffee on the map in San Diego. A regular contributor to the international coffee industry, a consistent winner of scores above 90 from Coffee Review , and the North American Golden Bean Awards , the recipient of a 2023 Good Food Award , and with a Q-Grader certified Director of Coffee on site, Bird Rock's staff is sought after throughout the world for their coffee expertise. Going beyond the perfect latte, Bird Rock Coffee Roasters has a top-quality roasting program on site, a pour-over bar featuring some of the best, seasonal varietals, monthly staff cuppings, and a deep dive into the selection process and all things coffee. Bird Rock Coffee Roasters goes beyond the confines of the fair trade structure and engages in direct trade with farmers , and is proud to serve the best coffee, prepared with the utmost respect to those who grew it. THE COMMUNITY At Bird Rock Coffee Roasters, we believe in giving back—to the farmers and to our own community. We’re actively involved in almost every community event in Bird Rock because it’s important to be part of something bigger than ourselves. Bird Rock Coffee Roasters takes pride in showcasing the talents of local artists and performers of the Bird Rock Community. To participate or inquire about displaying your artwork in Bird Rock Coffee Roasters’ Coffee Bar, please EMAIL Bird Rock Coffee Roasters.

Requirements

Customer service experience
Cafe/barista experience
Weekend/evening availability
25-30 hours a week

Responsibilities

Greet and interact with all customers providing everyone with an excellent experience in our stores.
Maintain a positive demeanor in a busy environment where multi-tasking, cleaning, and effective communication are requirements.
Prepare batch brew and pour over coffee according to our standards of quality.
Maintain coffee knowledge on current offerings and confidently and accurately communicate product information to customers.
Taste coffee each shift worked to improve product knowledge.
Properly handle and maintain all coffee brewing equipment.
Follow cash handling and cash register policies and procedures.
Communicate with team members and management to solve problems and improve service.
Count store cash drawer and safe daily.
Prepare and record cash deposits.
Delegate team member daily breaks and ensure all labor laws are being followed.
Lock and unlock store when scheduled accordingly.