Keyholder Lead

Bird Rock Coffee Roasters•San Diego, CA

10d

About The Position

JOIN THE BIRD ROCK COFFEE ROASTERS TEAM AT OUR WATERFRONT CAFE AND MAKE GREAT COFFEE HAPPEN Coffee, people, and positive community involvement is what we focus on at Bird Rock Coffee Roasters. We are looking for positive and energetic team players with outstanding service skills who are driven and passionate about coffee and people. Bird Rock Coffee Roasters has an extensive training program where you will learn from some of the best! Barista/Customer Service/ Key Holder Duties & Responsibilities Include: • Greet and interact with all customers providing everyone with an excellent experience in our stores. • Maintain a positive demeanor in a busy environment where multi-tasking, cleaning, and effective communication are requirements. • Prepare batch brew and pour over coffee according to our standards of quality. • Maintain coffee knowledge on current offerings and confidently and accurately communicate product information to customers. • Taste coffee each shift worked to improve product knowledge. • Properly handle and maintain all coffee brewing equipment. • Follow cash handling and cash register policies and procedures. • Communicate with team members and management to solve problems and improve service. • Count store cash drawer and safe daily. Prepare and record cash deposits. • Delegate team member daily breaks and ensure all labor laws are being followed. • Lock and unlock store when scheduled accordingly.

Requirements

Customer service experience
Cafe/barista experience
Weekend/evening availability
25-30 hours a week

Responsibilities

Greet and interact with all customers providing everyone with an excellent experience in our stores.
Maintain a positive demeanor in a busy environment where multi-tasking, cleaning, and effective communication are requirements.
Prepare batch brew and pour over coffee according to our standards of quality.
Maintain coffee knowledge on current offerings and confidently and accurately communicate product information to customers.
Taste coffee each shift worked to improve product knowledge.
Properly handle and maintain all coffee brewing equipment.
Follow cash handling and cash register policies and procedures.
Communicate with team members and management to solve problems and improve service.
Count store cash drawer and safe daily. Prepare and record cash deposits.
Delegate team member daily breaks and ensure all labor laws are being followed.
Lock and unlock store when scheduled accordingly.