Keyholder - Hamilton Town Center Rack

Nordstrom • Noblesville, IN

108d • $17 - $18

About The Position

The ideal Customer Experience Specialist is motivated, detailed oriented, and committed to providing outstanding customer service every day. In this role, you’ll wear many hats from working with stylists to processing merchandise to supporting in-store events. A day in the life… Welcome customers by being an effective storyteller and skilled at engaging with diverse audiences. Quickly understand a customer’s needs; with an emphasis on connecting customer to a service such as Online Order Pickup, Alterations, Styling, Returns, Gift Wrapping, etc. Communicate with customers in a professional manner including but not limited to; answering phones; communication via email, providing feedback on trend, fit and style etc. Understand and support of back of house processes, including inventory management and assisting with maintaining organization, cleanliness and more. Support event execution – point of contact for RSVPs, track customer contact information, door greeter etc. During some shifts: responsible for opening and closing the building, following the proper security procedure. Light cleaning duties: sweeping, dusting, vacuuming, dishwashing, and restroom maintenance.

Requirements

• A high level of ownership, accountability, and initiative.
• Ability to identify opportunities that benefit the customer and build solutions that meet customer expectations.
• Ability to quickly adapt to new initiatives, concepts, and services within the store.
• Proven success in working in a fast-paced environment with the ability to multi-task.
• Basic understanding of technology tools and computer applications such as Microsoft Outlook, Booking Bug, Excel, and more.

Responsibilities

• Welcome customers by being an effective storyteller and engaging with diverse audiences.
• Quickly understand a customer’s needs and connect them to services such as Online Order Pickup, Alterations, Styling, Returns, Gift Wrapping, etc.
• Communicate with customers in a professional manner, including answering phones and emails.
• Provide feedback on trend, fit, and style.
• Support back of house processes, including inventory management and maintaining organization and cleanliness.
• Support event execution, including tracking RSVPs and customer contact information.
• Open and close the building during some shifts, following proper security procedures.
• Perform light cleaning duties such as sweeping, dusting, vacuuming, dishwashing, and restroom maintenance.

Benefits

• Medical/Vision, Dental, Retirement and Paid Time Away.
• Life Insurance and Disability.
• Merchandise Discount and EAP Resources.
• 401k options.
• PTO accruals.
• Holidays.

What This Job Offers

• Number of Employees: 5,001-10,000 employees