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The ideal Key Holder is motivated, detailed oriented, and committed to providing outstanding customer service every day. In this role, you'll wear many hats from assisting managers with daily operations of the store, to maximize sales and maintain operational standards. A day in the life includes supporting a team of employees to ensure operational tasks and procedures are successful as well as opening and closing routines being completed, all while keeping the customer at the center of everything we do. You will lead by example, set and exceed personal and company goals while emphasizing the importance of delivering amazing customer service every day. You will support employees to deliver outstanding customer service by teaching and training, share your love of fashion and tell customers all about upcoming events, our Nordstrom gift cards, Nordstrom Rewards program and mailing list, assist in maintaining selling floors and stockrooms organized, complete all inventory processes, making sure merchandise is properly checked in and accurately ticketed, and assist in maintaining clean and organized selling floors and stockrooms.