Key
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About The Position
The Key position at Outback Steakhouse plays a crucial role in supporting the front-of-house team and management within a single restaurant. This position is designed for individuals who can maintain high standards of quality and consistency while fostering positive relationships with both customers and team members. The Key is expected to embody a leadership spirit with a "whatever it takes" attitude, assisting the management team and ensuring that the restaurant operates smoothly on a daily basis. Key responsibilities include performing pre-opening quality checks, reviewing staffing assignments, and preparing for pre-shift meetings to ensure the restaurant is ready for service 15 minutes before opening. The Key will also support and coach front-of-house staff in delivering excellent customer service, balancing the needs of both front- and back-of-house teams to enhance operational efficiency. Handling routine customer issues, completing server check-outs, and managing tip reporting are also essential tasks. At the end of the shift, the Key is responsible for closing the restaurant and securing the premises, as well as participating in various operational activities such as marketing and training. The position requires a commitment to maintaining high employment quality standards consistent with Bloomin' Brands policies, ensuring compliance with health and safety regulations, and actively participating as a member of the management team. The Key will also engage with the community and market opportunities to promote the restaurant and enhance guest experiences.
