Key Supervisor

Dover Saddlery • Franklin, NY

80d

About The Position

Responsible for providing customers with prompt and courteous service and assistance, replenishing, and stocking merchandise, and keeping the sales floor clean, neat, and fully organized. Key supervisors are responsible for properly opening and closing the store and overseeing retail staff in the absence of the store manager.

Requirements

• Must have English equestrian experience
• Basic understanding of sales principles and customer service practices
• Solid communication and interpersonal skills
• Ability to read, write and effectively communicate with customers, peers, and management
• Telephone etiquette
• Ability to multi-task, while being attentive to customers
• Ability to work as part of a team and take initiative independent of direct supervision
• This position involves constant moving, talking, hearing, reaching, grabbing, and standing for most of the shift. May occasionally involve stooping, kneeling, crouching, and climbing ladders.
• Enthusiastic, friendly, and energetic with a genuine desire to provide outstanding service
• Available to work a variety of hours, which may include mornings, evenings, weekends, and holidays
• High school diploma or equivalent, or in pursuit of a diploma
• Team Player
• Problem Solving

Responsibilities

• Greet customers and provide exceptional customer service experience
• Answer questions, suggest promotional items and provide product information
• Process payments by totaling purchases; processing checks, cash and store or other credit cards.
• Process customer refunds courteously and professionally.
• Process merchandise shipments
• Assist with store upkeep
• Properly opening and closing the store for business, including cash register reconciliation, filing appropriate daily/nightly paperwork, disarming/arming alarms as appropriate, securing cash and checks
• Overseeing retail staff in the absence of the store manager
• Ensure proper customer service standards on the sales floor and guiding the retail employees
• Basic retail inventory management, processing incoming shipments, maintaining an organized sales floor and supporting outgoing shipments
• Provide employee oversight and support a safe and proper work environment.
• Perform other duties as assigned

What This Job Offers

• Education Level: High school or GED
• Number of Employees: 251-500 employees