Key Holder

Ace Hardware • La Plata, MD

232d

About The Position

The Key Holder is responsible for opening and closing a store and performs other administrative duties in a retail setting. Their main duties include assisting customers when needed, making sure the store is organized, neat and tidy and ensuring the alarm system is working properly.

Requirements

• Friendly and customer-oriented attitude
• Ability to assist customers and maintain store organization
• Basic understanding of retail operations and procedures

Nice To Haves

• Experience in retail or customer service
• Familiarity with inventory management practices
• Ability to train and develop peers

Responsibilities

• Ensure company/store policies and procedures are communicated in a timely manner and adhered to accordingly
• Partnering with store management, coach all store staff on inventory management best practices as they apply to each person's job duties
• Partnering with store management help to train employees to maintain and update plan-o-grams throughout the store
• Execute the daily operational, day-to-day goals and priorities assigned by store management
• Assist in the training and development of peers
• Open and close registers
• Responsible for counting money and making bank deposits while manager on duty
• Protect company assets by following all loss prevention procedures; train staff on same
• Maintain an open and positive relationship with store management team
• Address all safety concerns immediately
• Report all incidents and accidents immediately and complete online report form
• Update store management team about the progress of the store and staff on a regular basis
• Actively participate in daily huddle meetings
• Ensure all receiving is completed in compliance with company procedures to maintain an accurate inventory
• Review daily, W.E.A.D. (Walk Every Aisle Daily), appearance of in-store and window displays and end caps and oversee necessary changes to improve overall presentation
• Monitor all store transfers and expedite all outstanding transfers
• Responsible for opening and closing the store and securing all store assets
• Process damaged and defective goods in a timely and accurate manner
• Be a positive, consistent, and respectful role model; communicate positively regarding store management and company strategies; develop and support a positive attitude toward Costello's Ace Hardware
• Use the E.C.E.T. (Every Customer, Every Time) process with EVERY customer interaction
• Be 'customer ready' whenever you are on the stage/sales floor
• Recommend related items when appropriate and executes S.A.L.E.S. process
• Maintain awareness of all promotions and advertisements
• Uphold merchandising and store cleanliness standards
• Participate in the processing of new shipments and help the team to keep the receiving and back stock area clean and organized
• Know the proper way to answer the telephone
• Be alert for possible merchandise losses. Protect all company assets and report any missing or damaged merchandise to your supervisor
• Advise store management of any pricing errors
• Be proficient at executing all store services, such as mixing paint, cutting glass, pipe, screen repair, and keys
• Ensure all shipments are packed out in its proper home and all overstock is away
• Follow and enforce all policies in the company handbook
• Complete other duties as assigned

Benefits

• Generous SPIFF Plans
• Generous employee discount programs
• Major Medical, Dental, Vision Insurance, Short Term Disability & Prescription Coverage for Eligible Employees
• 401(k) Plan
• Company Contribution to Retirement Savings Plan
• Paid Training
• Flexible Work Schedule
• Direct Deposit-paid weekly for hourly positions
• Supplemental Insurance Policies: Disability, Life Insurance, Accident
• Company Paid Life Insurance for Eligible Employees
• Flexible Spending Account "FSA" for Eligible Employees
• Dependent Care FSA for Eligible Employees
• Generous Vacation Time for Eligible Employees
• Personal Time for Eligible Employees
• 6 Paid Holidays for Eligible Employees

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Building Material and Garden Equipment and Supplies Dealers
• Number of Employees: 5,001-10,000 employees