Key Holder (PT)

CAMP•Burlington, MA

4d•Onsite

About The Position

We are looking for a Key Holder (part-time) to join our CAMP Burlington team. You will be responsible for guiding CAMP’s families through our retail experience, ensuring they have a magical experience and want to return! This includes: Modeling and coaching to great customer experience during your shifts, which includes: This involves engaging in conversations with families about what they are interested in and for what ages and introducing them to relevant items as well as items they didn't know they want or need, ultimately leading to purchases! Welcoming every guest who walks into our store with a custom greeting and performing your own magic door entrance! Playing with and engaging families as they journey through the CAMP experience Demoing and playing with products Customizing personal shopping experiences for each family based on their interests and what they’d like to bring home that day. Checking families out at the register and letting them know about upcoming programs or other CAMP news Running retail floor, cafe, programming, back of house operations, opening and closing procedures Leading family programs and events, including crafting with families, reading books, setting up supplies, cleaning up supplies, helping families 1:1. Using your professional judgment and expertise to decide What products will you’ll demo What stories to tell families How to greet families and perform your own unique magic door schtick How to use your unique talents and skills to enhance a families fun and magical experience Drive daily priorities for yourself and the team Direct communication with the GM and store leadership team about priorities, areas of focus in the business and the greater team. Support the GM and leadership team with goal achievement (KPIs) Inspiring and encouraging employees to ensure a high level of morale. This includes: Intervening when incidents arise in store such as difficult or unhappy customers, injury, theft, and employee disagreement Deciding when necessary and appropriate to escalate to GM or people & culture team You will report to the General Manager (GM) of your home store location

Requirements

Prior work experience in any of the following areas: retail, child care, child development/ education, performing arts.
Excellence, enthusiasm, and excitement around engaging with children and families creatively.
Desire to be part of a tight-knit team looking to transform the traditional retail experience.
Patience, warmth, joy, and humor.
Ability to work at least one weekend day/week, but ideally both!
Approximately 15-25 hours / each week

Nice To Haves

Bonus but not required: you may have hidden talents that can add magical moments to our retail experience.

Responsibilities

Modeling and coaching to great customer experience during your shifts
Engaging in conversations with families about what they are interested in and for what ages and introducing them to relevant items as well as items they didn't know they want or need, ultimately leading to purchases!
Welcoming every guest who walks into our store with a custom greeting and performing your own magic door entrance!
Playing with and engaging families as they journey through the CAMP experience
Demoing and playing with products
Customizing personal shopping experiences for each family based on their interests and what they’d like to bring home that day.
Checking families out at the register and letting them know about upcoming programs or other CAMP news
Running retail floor, cafe, programming, back of house operations, opening and closing procedures
Leading family programs and events, including crafting with families, reading books, setting up supplies, cleaning up supplies, helping families 1:1.
Using your professional judgment and expertise to decide what products will you’ll demo, what stories to tell families, how to greet families and perform your own unique magic door schtick, and how to use your unique talents and skills to enhance a families fun and magical experience
Drive daily priorities for yourself and the team
Direct communication with the GM and store leadership team about priorities, areas of focus in the business and the greater team.
Support the GM and leadership team with goal achievement (KPIs)
Inspiring and encouraging employees to ensure a high level of morale.
Intervening when incidents arise in store such as difficult or unhappy customers, injury, theft, and employee disagreement
Deciding when necessary and appropriate to escalate to GM or people & culture team

Benefits

Gym and Wellness Discounts
Employee Assistance Program: offers support around Education, Legal and Financial Planning, Career Development, Lifestyle and Fitness Management, Mental Health, and Dependent Care
20% off all merchandise at CAMP’s retail stores and CAMP.com
1.5 pay on the following holidays: Independence Day, Labor Day, New Years Day, Martin Luther King Day, Memorial Day, Juneteenth

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