Key Holder Robert Graham Aventura FL

Robert Graham•Aventura, FL

1d•Onsite

About The Position

ROBERT GRAHAM, founded in 2001, is an American eclectic luxury men's and women's apparel brand. The Keyholder is responsible for supporting overall sales in the store, managing staff, merchandise, and customer service. This role involves promoting a sales culture to enhance productivity and passion for the brand, ensuring all internal and external customers receive exemplary service and a positive store/brand experience.

Requirements

Is dedicated to meeting the expectations and requirements of internal and external customers
Gets first-hand customer information and uses it for improvements in products and services
Acts with customers in mind; establishes and maintains effective relationships with customers
Be knowledgeable and enthusiastic about fashion
Excellent communication skills
Availability to work weekends and Holidays and report to work on a timely fashion
Ability to support management with supervision of scheduled staff in the store
Hold Store Key

Responsibilities

Meet sales goals-Continuously motivate sales staff to meet assigned sales and productivity goals
Support the development of associates' sales techniques, ensuring utilization of elevated levels of sales and service to maximize sales
Demonstrate an in-depth knowledge of the merchandise; ensure selling is fluent in all aspects of product knowledge with an ability to grow within the company
Demonstrate sales leadership for staff by playing an active role on the selling floor-collaborate with the management to identify marketing opportunities to support sales
Work with the Store Manager to develop events/incentives that will continue to grow customer base, with particular emphasis on building local market
Ensure all associates provide the highest level of customer service to achieve World Class Service standards
Ensure staff maintains constant client communication through referring to client books and client database
Resolve all client problems and complaints quickly and effectively
Assist sales associates with various customer service issues i.e. dissatisfied customers, returns, defective merchandise.
Empower associates to make decisions in the customer's best interest that also support the Company's philosophy