Key Holder

Fast Retailing Group•Wrentham, MA

11d•$19 - $20•Onsite

About The Position

At Theory, we create clothes that matter, that empower and improve the way we live through exceptional fit, fabric, and style. In 1997, Theory was founded in New York on the simple idea that stretch fabrics in tailored clothing could change how we dress and live. Two decades later, we continue to perfect our offering of elevated wardrobe essentials for the ambitious, urban man and woman. From sourcing materials from the best mills in the world, to the innovation and craftsmanship at our atelier in New York’s Meatpacking District, the integrity of our process is just as important as our final product. In 2004, Theory was acquired by Fast Retailing, spurring international expansion of the brand. Operating 440 stores worldwide, today Theory is a New York brand with a global mindset. Our customers dream big, achieve goals, and aim for perfection. So do we, and so do our clothes. The Responsibilities A Key Holder works within the store management team to help achieve store sales goals and maximize profitability. Through effective management in partnership with Store Manager, the key holder works to create a store experience for our clients that results in sales growth. As a key holder, you will be responsible for continuously improving and developing management skills, taking ownership of the responsibilities assigned by the Store Manager, and acting as a role model to the sales team. This role is commission eligible. In 1997, Theory was founded in New York on the simple idea that exceptional fit, fabric, and style can empower us to change the way we dress and live. Nearly three decades later, as part of the Fast Retailing Group, we continue to perfect our collection of timeless essentials, infusing them with the city's inherent energy, vibrancy, and sophistication. For those who seek to define their own path, our aim is to create clothes that inspire everyday confidence—for work and beyond—so you can make your mark. Today, we remain unwavering in our commitment to innovation through creativity, collaboration, and community. In everything we do, we’re conscious by design and dedicated to a sustainable future for all. 28 Years Operating 2,000+ Global Employees Every element of a Theory garment is meticulously considered and crafted step-by-step inside our design and innovation center in New York City's Meatpacking District.

Requirements

3-4 years’ prior work experience in a client-centric, sales environment
Dynamic interpersonal and communication skills, both verbal and written
Independent work ethic, time management skills
Computer skills to operate point of sale system, experiences with teamwork is a plus

Responsibilities

Meet personal and store sales and KPI goals
Demonstrate excellent knowledge of the product to support the brand goals
Develop sales techniques that are relevant to the market
Establish and maintain client-base
Leverage company tools, incentives & strategies to support meeting sales goals
Demonstrate strong business acumen by leverage KPI’s to support business-driving strategies
Ensure effective communication between store manager & other team members
Identify ways to keep the team motivated and engaged
Present new & innovative ideas to support meeting business goals
Coach team on sales floor providing relevant and consistent feedback to improve performance
Ensure all functions of the store are maintained to support a superior shopping-experiences
Assist in all areas of stock, shipping, receiving protocols/policies, procedures and all related processes inclusive of paperwork
Collaborate with store managers in areas of risk management, physical security, store cash control and inventory control.
Identify product concerns and communicate inventory needs to support the business goals
Collaborate with cross-functional business partners to support inventory goals
Ensure the highest level of customer service to each and all individuals in the store
Build meaningful relationships with clients through strong-interpersonal skills
Collaborate with all team members to support a superior shopping experience
Be present on and off the floor as a Theory Brand Ambassador