Key Holder

East Fork Pottery•New York, NY

3d•$25•Onsite

About The Position

The retail key holder position upholds and embodies East Fork Pottery’s high standards for person-centered, tailor-fit customer service. The ideal candidate will be able to effectively work with the Store Manager & fellow team members to help meet and exceed monthly sales goals, while promoting the East Fork atmosphere. In order to help ensure all aspects of this position are performed as expected, there will be regularly scheduled performance reviews. This full-time position reports to the Store Manager.

Requirements

Minimum of two years retail experience
Ability to respect and communicate across lines of cultural differences
Ability to address conflict by assuming positive intent and seeking to understand
Ability to embrace a mistake without fault
A commitment to center the active process of self awareness
Excellent customer service skills
Strong skill set in using technology and systems efficiently
Ability to manage competing priorities
Ability to communicate clearly and concisely both verbally and in writing
Ability to problem solve
Ability to meet performance metrics
Ability to work a flexible schedule

Responsibilities

Implement strategies from manager to reach monthly sales goals
Lead by example on sales floor to drive sales and support team in meeting daily goals
Be able to speak knowledgeably about every product we carry in our store
Demonstrate selling and product knowledge strategies to determine the customer's needs and offer suggestions or alternatives
Ensure the highest level of customer care
Build genuine, lasting relationships with customers via quality interpersonal interactions
Serve as an extension of the brand by aligning with East Fork Mission, Vision and Values
Make sure all customer facing interactions are value aligned
Have a good working knowledge of the technical aspects of our operation as it applies to customer inquiries
Open and close the store according to task list
Accurately handle cash, returns, and POS transactions including daily cash reconciliation and reporting
Relay inventory/supply needs to Store Manager in a timely manner
Maintain general organization and cleanliness of storefront and storage rooms including visual merchandising standards
Assist with floor moves, seasonal displays and product placement as directed by Store Visual Merchandiser
Assist Store Manager in receiving orders and processing shipment
Support in-store events, promotions, or community engagement efforts
Follow proper security procedures to protect employees, customers, and company assets
Follow all company policies and procedures
Other tasks as needed