About The Position

The Estée Lauder Companies Inc. is a leading global manufacturer, marketer, and seller of quality skin care, makeup, fragrance, and hair care products, stewarding luxury and prestige brands across approximately 150 countries. The company is seeking a dynamic and inspirational Key Holder to support the Store Manager and Assistant Manager in ensuring the smooth and efficient operation of the store. This role involves leading by example, coaching and mentoring the sales team to deliver inspirational, authentic, and personalized customer service to achieve sales and customer service targets. The Key Holder will also be responsible for essential start and end of day cash reconciliation, as well as opening and closing the store on a rota basis. This position is ideal for ambitious self-starters with previous retail experience looking for their first supervisory role, offering a pathway to a long-term career in prestige beauty. The company fosters a culture that values diversity, offering progressive career opportunities, outstanding training and development, and a competitive remuneration and benefits package.

Requirements

  • Proven retail experience preferably within cosmetics
  • The ability to provide inspirational, authentic and personalized customer service
  • Ability to work retail hours including days, nights, weekends and special events in a fast-paced work environment
  • Applicants must be able to provide proof of right to live and work in the country if invited to attend for interview

Nice To Haves

  • Previous retail operations experience including cash reconciliation and opening and closing the store
  • Previous supervisory experience including coaching/mentoring others to achieve sales and customer service targets
  • Previous experience with retail point-of-sale software

Responsibilities

  • Support the Store Manager and Assistant Manager to ensure the smooth efficient running of the Store
  • Lead by example, modelling the behaviors that the sales team need to demonstrate in order to provide inspirational, authentic and personalized customer service to achieve all sales and customer service targets
  • Carry out essential start and end of day cash reconciliation
  • Have responsibility for opening and closing the store on a rota basis

Benefits

  • Progressive career opportunities
  • Outstanding training and development
  • Competitive remuneration and benefits package
  • Highly competitive bonus program with the possibility for overachievement based on performance and company results
  • Health insurance coverage (medical, dental, and vision insurance)
  • Wellness and family support programs
  • Life and disability insurance
  • Retirement savings plans
  • Paid leave programs
  • Education-related programs
  • Paid holidays and vacation time
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