Key Holder

Ardene•West Nyack, NY

1d•Onsite

About The Position

Ardene is a leading destination in North America for apparel, footwear, and accessories, offering a wide range of products at competitive prices. Established in 1982 as an accessories and jewelry retailer, Ardene has expanded significantly with over 250 stores across Canada, the USA, and internationally, alongside its online presence. The company champions fashion accessibility and youthful confidence, with a strong focus on customer experience and sustainable practices in the evolving retail landscape. Ardene is also committed to employee well-being and personal growth, driving initiatives in mental health, diversity & inclusion, engagement, and recognition, including mindfulness programs to foster meaningful connections and intentional leadership. The Key Holder role is an opportunity to join this dynamic team, assisting with visual, merchandising, and marketing directives. This position involves collaborating with management to ensure efficient store and stockroom operations and, in the absence of team leaders, taking full responsibility for all store operations.

Requirements

Minimum 1-year retail experience
Excellent selling and customer service abilities
Strong time management and priority-setting skills
Strong communication and interpersonal skills
Ability to delegate tasks and take ownership
Ability to lead a team in a positive and inclusive manner

Nice To Haves

High school diploma an asset

Responsibilities

In the absence of the Store Manager and the Assistant Manager, the Third Key Holder is responsible for overseeing all store operations including: opening and closing procedures, store cleanliness, re-stocking and merchandising, customer service and supervision of the team.
Ensuring outstanding service by creating a friendly environment. This includes greeting, acknowledging and re-approaching every customer, and being knowledgeable about products.
Processing purchases at the register.
Adhering to all company policies.
Supporting the Store Manager in ensuring company standards are followed in accordance with the employee manual.
Performing any other related duties as directed by the Store Manager.